Senior Product Manager, AI-native platform

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of a significant area of the platform from understanding customer issues to delivering the final product and achieving business results.

• Engage in weekly discussions with restaurant operators and marketing teams.

• Analyze data from customer calls, support interactions, usage statistics, order metrics, loyalty insights, and guest-level information.

• Transform customer feedback into detailed blueprints, prototypes, and finalized products.

• Draft accurate specifications for AI agents, evaluate their outcomes, and pinpoint any errors.

• Design AI-driven product experiences that foster merchant confidence in AI solutions.

• Leverage restaurant-brand data to facilitate actionable decisions for merchants.

• Contribute to the development of internal product tools, agent capabilities, templates, workflows, and guidelines.

• Collaborate with product, engineering, customer success, sales, marketing, finance, partnerships, and data stakeholders.

• Play a role in shaping how Thanx develops AI-centric products.

⛳️ Requirements

• Over 5 years of experience in product management.

• Proven history of launching products that are actively used and purchased by customers.

• Practical experience with Claude Code, Codex, or similar agent-based AI technologies.

• Experience in creating prototypes, scripts, or workflows utilizing AI tools.

• Proficient in reading schemas and writing queries.

• Skilled in following pull requests and discussing engineering trade-offs.

• Excellent written communication that is strong, clear, and precise.

• Ability to operate with a broad scope and minimal processes.

• Must be located in the US or Canada.

• Preferred: experience in the restaurant, retail, commerce, POS or ordering integrations, loyalty, or marketing technology sectors.

• Preferred: experience in launching AI- or ML-powered product features.

• Preferred: experience with two-sided products.

• Preferred: public writing, presentations, or open-source contributions related to product development.

🏝️ Benefits

• Equity offered to every employee.

• Unlimited budget for AI tools.

• Fully remote work environment.

• Support for accommodations during the application and interview stages.