Senior Product Manager, AI Call Intelligence

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete lifecycle for Litify's AI Call Intelligence products.

• Establish the roadmap for call capture, transcription, and AI-generated summaries while balancing accuracy, speed, and cost.

• Determine how conversational insights are integrated into case records, intake qualification, follow-up tasks, and other CRM activities.

• Deliver AI voice agents for both inbound and outbound use cases.

• Manage the agentic workflows triggered by these calls, including establishing guardrails and evaluation standards for agent conduct.

• Develop the QA and coaching experience, which encompasses call scoring, topic detection, signals libraries, and tools for manager review.

• Lead client discovery and beta initiatives while advocating for the voice of the customer with client-facing teams.

• Conduct market and competitive research to identify new opportunities and inform commercialization strategies.

• Convert strategy into a prioritized backlog and collaborate with engineering, design, data science, and GTM teams to execute it.

• Promote adoption and assess success through data-driven insights.

• Report directly to the Director of AI Product & Commercialization.

⛳️ Requirements

• A minimum of 5 years in product management within B2B SaaS or workflow automation platforms.

• At least 2 years of experience managing AI, ML, or data-intensive products.

• Demonstrated success in leading cross-functional delivery and engaging directly with clients or external partners.

• Experience in launching products based on unstructured or probabilistic data, including setting quality standards and designing for model errors.

• Practical experience with conversational or agentic AI, which may include voice or chat agents, tool orchestration, dialog design, or evaluating autonomous systems in production.

• Ability to translate business objectives into technical execution.

• Strong communication and stakeholder management skills.

• Excellent organizational discipline and capability to manage multiple priorities simultaneously.

• Familiarity with Salesforce or Salesforce-native applications is a plus.

• Knowledge of telephony, VoIP, or contact center platforms is a bonus.

• Experience with speech-to-text, speaker diarization, or conversation analytics tools is a bonus.

• Experience with voice agent or conversational AI frameworks and real-time speech pipelines is a bonus.

• Background in legal or legal tech, fintech, or other complex operational domains is a bonus.

• Familiarity with LLMs, document intelligence, or data extraction workflows is a bonus.

🏝️ Benefits

• Bonus opportunities may be available.

• Additional benefits may be offered.

• Competitive compensation and reward opportunities.