Senior Product Manager – AI

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Take ownership of the product strategy for Production Shipping and establish vertical-specific roadmaps tailored to pharma, retail, 3PL, and manufacturing sectors.

• Address legacy challenges and enhance the modern shipping platform designed for high-volume, multi-DC, LTL/TL, and compliance-intensive workflows.

• Foster enterprise customer success for over 400 strategic accounts, focusing on retention, satisfaction, and alignment with the roadmap.

• Collaborate with field sales on consultative deals ranging from $100K to $500K ACV, utilizing product expertise, demonstrations, and ROI narratives.

• Convert customer insights into actionable requirements, user stories, and prioritization frameworks.

• Spearhead cross-functional execution involving engineering, design, partnerships, sales, and customer success teams.

• Assess revenue growth, activation, adoption, PSAT, and reduction of churn rates.

• Keep abreast of competitive intelligence and pinpoint opportunities to broaden Production Shipping within the Shipping 360 ecosystem.

⛳️ Requirements

• 6–10 years of experience in product management, including a minimum of 3 years in logistics, supply chain, or shipping technology.

• Extensive knowledge in production shipping workflows, multi-location fulfillment, carrier routing, LTL/TL, and optimization strategies.

• Specialized knowledge in at least one sector: pharma, retail, 3PL, or manufacturing.

• Proficient in executive-level communication and experienced in presenting to VP/C-suite stakeholders while guiding strategic accounts.

• Comprehensive ownership of the full product lifecycle, encompassing research, competitive analysis, requirements gathering, launch, and adoption.

• Platform-oriented mindset with the capability to balance scalability with customization.

• Demonstrated cross-functional leadership across engineering, design, sales, customer success, and partnerships.

• Strong analytical skills, with a focus on data-driven decision-making, ROI modeling, usage analytics, and customer metrics.

• Familiarity with multicarrier parcel management, enterprise TMS/WMS, or ERP/WMS integrations (SAP, Oracle, NetSuite, Manhattan) is a plus.

• Experience in pharma compliance (21 CFR Part 11), POD workflows, or healthcare integrations is advantageous.

• Background in 3PL platforms, including multi-tenant and client billing, is beneficial.

• Proven experience in leading large-scale migrations from legacy systems to modern platforms is an asset.

• Interest in AI/ML applications for carrier selection, network optimization, or predictive shipping is a bonus.

• International shipping experience, including duties, taxes, and cross-border carriers, is a bonus.

🏝️ Benefits

• Annual performance bonus.

• Opportunities for career growth and development.

• Inclusive environment that promotes diverse perspectives and ideas.

• Challenging and unique chances to contribute to a transformative organization.

• Comprehensive global benefits (PB Benefits and Wellbeing Programs).