Senior Product Manager, Agent Identity Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product vision and roadmap for agent identity management, which encompasses agent identification, identity verification, authorization signals, and secure servicing decisions.

• Conduct customer discovery sessions with enterprises, contact center leaders, security and identity teams, and partners within the agent ecosystem.

• Convert workflows, threat models, and trust requirements into prioritized product opportunities.

• Define comprehensive experiences for agent registration or discovery, verified agent claims, delegated authority, risk-based step-up, policy integration, and audit trails.

• Collaborate with Research, Engineering, and Security on cryptographic identity assertions, public-key verification, anti-spoofing measures, replay protection, and trust signals.

• Lead early-access programs, prototypes, and customer pilot projects to assess product-market fit and establish a repeatable deployment model.

• Connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and policy/orchestration workflows.

• Develop integrations and ecosystem strategies across contact center platforms, agent providers, and identity infrastructure.

• Work alongside Product Marketing, Sales, and Customer Success on positioning, pricing, packaging, launches, and customer expansion.

• Manage product and commercial outcomes, including adoption rates, pilot-to-production conversion, authorized-agent servicing, security decision quality, integration time, audit coverage, and revenue potential.

⛳️ Requirements

• 5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or similar technical products.

• Proven track record of delivering and scaling customer-facing products.

• Capacity to lead customer discovery, define MVPs, facilitate cross-functional delivery, and translate complex enterprise challenges into product strategy, launches, and measurable adoption.

• Strong technical proficiency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security/privacy trade-offs.

• Ability to evaluate reliability, latency, and operational costs.

• Excellent analytical and commercial judgment skills.

• Experience utilizing product data and customer feedback to identify issues and make prioritization decisions.

• Ability to influence Engineering, Research, Sales, and executive stakeholders effectively.

• Familiarity with IAM/CIAM, biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities is a plus.

• Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards is advantageous.

• Background in contact centers, real-time voice/video communications, fraud detection, biometrics, or high-assurance identity verification is desirable.

• Hands-on experience with querying product data, troubleshooting API or integration issues, working with ML-powered products, or launching and commercializing security solutions in regulated enterprises is a plus.

🏝️ Benefits

• RSUs (Restricted Stock Units) for all employees.

• Remote-first work environment offering flexibility and autonomy.

• Regular team on-site meetings, company-wide events, and intentional gatherings.

• Unlimited Paid Time Off (PTO).

• Comprehensive health and welfare plans, including one employer-paid employee-only plan.

• Employer contributions to Health Savings Accounts (HSA).

• Affordable vision and dental plans for employees and their families.

• Paid Parental Leave for birth, adoptive, and foster parents.

• A year of diaper delivery for the newest addition to the family.

• Recurring monthly allowances for phone and internet expenses.

• Enhanced benefits for fertility and GLP-1 treatments.

• Annual Learning & Development stipend to support professional growth, certifications, and ongoing education.