Senior Product Manager, Agent CRM

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a key segment of the Follow Up Boss CRM product from inception to completion

• Develop strategy, establish a roadmap and objectives, and define success metrics

• Engage with agents and team leaders to grasp workflows and translate insights into challenges and priorities

• Collaborate with engineering, design, and data science teams to leverage AI, moving from prototypes to delivered products in small, frequent increments

• Present products to customers and collaborate with marketing, sales, support, and customer success teams during launches

• Consult with agents to assess outcomes and outline subsequent steps

⛳️ Requirements

• Over 5 years of experience in product management or a similar field

• Proven success in managing a product area from start to finish and delivering work that drives customer and business results

• Technical proficiency to collaborate closely with engineers on AI systems and the underlying data

• Evidence of AI application through a project built, automated, or prototyped within the last year

• Strong analytical skills, including hypothesis formation, data testing, research, experimentation, and implementing findings

• Customer-focused mindset with the ability to remain in tune with user workflows

• Excellent writing skills, a proactive mindset, and sound judgment in balancing speed with long-term quality

• Preferred: experience with B2B SaaS, CRM, workflow, or data-intensive products

🏝️ Benefits

• Equity awards

• Remote work from a location of the employee’s choice

• Flexibility to work from wherever employees can be most productive

• Support for accommodations related to disabilities or special needs