Senior Product Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the exploration of products and define design strategies aimed at enhancing onboarding and activation experiences.

• Steer solutions from the initial concept stage to successful delivery.

• Create welcoming experiences for institutions, educators, and learners engaging with College Board digital products.

• Conduct and synthesize various research methods, including generative, formative, and evaluative studies.

• Lead user interviews, usability tests, surveys, workshops, and collaborative creation sessions.

• Analyze activation funnels, identify drop-off points, evaluate support-ticket data, and assess operational metrics.

• Influence prioritization and roadmapping by aligning user needs with business objectives.

• Develop user flows, sitemaps, wireframes, prototypes, and high-fidelity user interface designs.

• Collaborate with product and engineering teams for ongoing discovery and implementation.

• Contribute to and apply existing design systems.

• Create and test straightforward onboarding content, instructions, and error messages.

• Conduct usability and A/B testing.

• Perform audits for accessibility compliance.

• Design responsive, mobile-first experiences and mobile applications.

• Explore generative AI for ideation, prototyping, and onboarding guidance.

• Utilize tools such as Figma, Miro, and Dovetail to design and document work effectively.

• Work alongside product managers, engineers, researchers, leadership, identity and platform partners, and stakeholders.

• Engage in standups, sprint planning, design reviews, critiques, and quality assurance cycles.

• Translate design choices into implementation specifications, covering edge cases as well as error and empty states.

• Present concepts, research results, and design proposals.

• Contribute to design tools, systems, templates, documentation, and design education initiatives.

• Mentor junior designers and peers.

• Participate in hiring processes and new-hire onboarding activities.

⛳️ Requirements

• A portfolio that includes examples of leading design research initiatives must be included in the application; applications lacking a portfolio link will not be reviewed.

• Bachelor’s degree in a relevant field and/or equivalent professional experience.

• 3–7 years of experience in product or service design.

• Proven experience in designing complex, content-rich websites and applications.

• Strong ability to create and articulate user flows, wireframes, prototypes, and high-fidelity UI designs.

• Proficient in design thinking and human-centered design methodologies.

• Experience with onboarding, first-run, setup, or account/identity experiences, or the ability to clarify complex, multi-step processes.

• Proficient in Figma, Miro, and Dovetail.

• Familiarity with generative and evaluative research methodologies.

• Strong facilitation skills for workshops and co-creation sessions.

• Knowledge of design systems, responsive design principles, and accessibility standards.

• Experience designing for both web and native mobile platforms.

• Ability to discuss technical limitations and collaborate effectively with engineers.

• Commitment to inclusive, ethical, and user-centered design practices.

• Skilled in writing and testing content using plain language principles.

• Excellent collaboration and communication abilities.

• Experience influencing outcomes without formal authority using data and evidence.

• Demonstrated curiosity, adaptability, self-motivation, and commitment to continuous learning.

• Willingness to experiment with emerging tools and generative AI.

• Ability to travel 3–5 times per year to College Board offices or for College Board-related business.

• Authorization to work in the United States.

• Passion for enhancing educational and career opportunities through mission-driven work.

• Strong written and verbal communication skills.

• A learner’s mindset and dedication to personal growth.

• A strong drive for impact and excellence.

• A collaborative and empathetic approach to teamwork.

🏝️ Benefits

• Health, dental, and vision insurance.

• Generous paid time off.

• Paid parental leave.

• Fertility benefits.

• Pet insurance.

• Tuition assistance.

• Retirement benefits.

• Annual bonuses for outstanding performance.

• Salary growth through market adjustments.

• Merit-based raises and promotions reflecting increased responsibilities.

• Fully remote work options for candidates near College Board offices, with a hybrid model available (in-office Tuesday and Wednesday).

• Opportunities for professional learning and development through continuous education.

• Chances to learn, innovate, and thrive in a supportive environment.