Senior Process Design Specialist

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Perform data collection and analysis to aid process improvement programs and projects.

• Lead intricate process enhancement initiatives and projects that align with business division objectives.

• Create and review project deliverables, value-stream maps, and statistical analyses.

• Oversee business process analysts within a project team setting.

• Formulate business cases utilizing ROI models that correspond with departmental goals.

• Collaborate with process and subject matter experts to devise solutions that enhance productivity, efficiency, process performance, and customer experience.

• Report and communicate outcomes of process improvements to divisions.

• Influence business partners and small teams without direct authority.

• Serve as a change agent and coach to facilitate and maintain improvements.

• Evaluate change readiness and prepare plans for stakeholder engagement.

• Direct analyses conducted by process improvement analysts.

• Implement Lean, DMAIC, and Design for Six Sigma methodologies.

• Identify and mitigate project risks and issues.

• Create project plans, monitor performance, and ensure timely completion of deliverables.

• Develop actionable solutions for intricate business challenges.

• Coach and guide Lean and Green Belt candidates towards certification.

• Generate internal and external content for leadership presentations.

• Ensure uniform deployment of common solutions across divisions and businesses.

• Identify and present new project opportunities to leadership.

• Develop and share best practices for process improvement.

• Collaborate with Finance and Business to establish and monitor project metrics.

• Create control plans and track key performance and improvement metrics.

• Deliver operational enhancements and financial benefits to achieve annual objectives.

• Engage in BPI organization-building activities and promote the BPI brand.

• Act as a mentor for business staff seeking Green Lean and Green Belt certifications.

• Occasional travel may be necessary to various Horizon sites.

⛳️ Requirements

• High School Diploma/GED is required.

• Bachelor’s degree preferred, or relevant experience in lieu of a degree.

• A minimum of 5 years of experience in business process improvement or process redesign is required.

• Lean Six Sigma Green-level certification from an accredited academic or quality institution (e.g., Universities, American Society for Quality).

• Commitment to obtain Horizon Black Belt certification within two years of hire.

• Experience in the healthcare industry is preferred.

• Experience in a multi-divisional corporate environment is desired.

• Understanding of change management challenges associated with process improvement.

• Proven skills in project management and process improvement, including strong knowledge of Lean and Six Sigma methodologies.

• Proficient with Minitab and/or other statistical software.

• Must have strong proficiency in MS Office applications (Word, Excel, PowerPoint, Visio).

• Ability to lead and guide the work of others.

• Excellent verbal and written communication skills.

• Strong presentation and facilitation skills.

• Demonstrated ability to establish strong working relationships with others.

• Capability to gather, synthesize, and analyze data to draw logical conclusions.

• Solid project management experience.

• Well-organized and results-oriented individual.

• Horizon BCBSNJ employees must reside in New Jersey, New York, Pennsylvania, Connecticut, or Delaware.

🏝️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision).

• Retirement Plans.

• Generous PTO.

• Incentive Plans.

• Wellness Programs.

• Paid Volunteer Time Off.

• Tuition Reimbursement.