Mid-Level Service Designer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Outline the customer journey and pinpoint pain points, opportunities for improvement, and essential touchpoints.

• Utilize design and user research methodologies.

• Perform interviews, observations, and usability testing to gain user insights.

• Develop service experience maps and diagrams, such as Service Blueprints and Journey Maps.

• Create personas to inform the design process.

• Design and refine service or solution prototypes, alongside validation testing and feedback sessions.

• Contribute to service strategy development and lead workshops.

• Collaborate with diverse teams in Marketing, Sales, and Delivery.

• Analyze both qualitative and quantitative data to suggest ongoing enhancements.

• Keep track of market trends.

• Facilitate meetings, set project guidelines, and present findings to both internal and external stakeholders.

⛳️ Requirements

• A minimum of 4 years of experience as a Service Designer or in similar roles.

• Educational background or training in Systems Design methodologies (Service Design, Design Thinking, Strategic Design, Design Systems, etc.).

• An academic degree and postgraduate studies (either in progress or completed) in relevant fields.

• Familiarity with Systems Design tools and techniques.

• Knowledge of business modeling and project management principles.

• Proven ability to conduct research, including interviews, observations, and usability testing.

• Experience in creating maps and diagrams that illustrate the user experience, including Journey Maps and Service Blueprints.

• Capability to interpret and analyze both qualitative and quantitative data.

• Strong writing and negotiation abilities.

• Awareness of Brazil’s General Data Protection Law (LGPD).

• Intermediate proficiency in English.

• Intermediate proficiency in Spanish.

• Advanced skills in Microsoft Office, encompassing PowerPoint, Excel, and Word.

• Strategic and systems thinking capabilities.

• Proficient problem-solving and critical-thinking skills.

• Excellent communication skills with the ability to train others and share knowledge.

• Strong organizational and prioritization abilities, with a capacity to adapt to change.

• Interpersonal skills, emotional intelligence, and conflict resolution capabilities.

• Creativity and a commitment to ongoing learning.

🏝️ Benefits

• Engagement under a cooperative contracting model.

• Reimbursement for computer equipment purchases.

• Home office allowance.

• People Hub – Benefits Club.

• Allowance for utilizing personal computer equipment.

• Home office allowance provided on a card with an unrestricted balance for your discretionary use.

• DIT – Temporary Disability Daily Benefit.

• Birthday day off – it’s a day for celebration!

• Anywhere Office model – work from any location that suits you.

• TotalPass.

• Opportunities for training and certifications.

• Colab+ package granting access to WellHub, Avus, and Starbem.