Senior Principal Field Service Engineer

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Install, configure, validate, maintain, troubleshoot, optimize, and provide support for FormFactor semiconductor probe card systems, accessories, and related testing interface products.

• Carry out preventive and corrective maintenance at customer locations.

• Finalize system acceptance in accordance with established protocols.

• Offer technical assistance via onsite visits, phone calls, email, and remote diagnostic tools.

• Prepare service reports, work orders, installation documents, and field activity summaries.

• Act as the primary technical liaison for designated customer accounts and strategic programs.

• Identify and resolve intricate probe card performance issues, including hardware, electrical, mechanical, and process-related challenges.

• Lead both onsite and remote troubleshooting efforts, ensuring containment, corrective actions, and sustainable solutions.

• Evaluate field performance metrics and suggest product or process enhancements.

• Assist with field investigations, product returns, reliability issues, and the introduction of new products.

• Work collaboratively with Engineering, Manufacturing, Quality, Reliability, Program Management, Sales, Product Management, and Customer Support teams.

• Convey technical findings, risks, corrective measures, and recovery plans clearly.

• Provide technical advice and mentorship to Field Service Engineers and support staff.

• Deliver technical training to Field Service Engineers, customers, and end users.

• Contribute to the development of service procedures, troubleshooting manuals, and technical documentation.

• Ensure adherence to quality and safety standards, escalating issues when necessary.

⛳️ Requirements

• A minimum of 8 years of relevant experience with a Bachelor’s degree; or 6 years with a Master’s degree; or a PhD with 3 years of experience; or equivalent experience.

• Proficiency in Microsoft Office 365.

• Strong analytical problem-solving skills.

• Attention to detail.

• High reliability.

• Punctuality.

• Ability to work effectively in a team environment.

• Capability to work independently.

• Willingness to undertake extensive domestic and international travel to customer sites.

• Commitment to complying with company quality standards, service protocols, customer expectations, and relevant safety regulations.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability coverage.

• 401(k) plan with company matching.

• Employee stock purchase plan (ESPP).

• Paid time off.

• Quarterly profit-sharing bonuses.

• Flexible spending or savings accounts.