Field Service Engineer I

This is a fully remote position, open to applicants in New York.

📋 Description

• Ensure that advanced scientific instruments function at optimal levels.

• Represent Thermo Fisher Scientific while providing outstanding technical support.

• Foster strong relationships with clients to promote essential research and innovation.

• Install, maintain, and repair high-value analytical instruments, including electron microscopes and chromatography systems.

• Diagnose and resolve intricate technical issues.

• Assist customers in achieving groundbreaking discoveries that contribute to a healthier, cleaner, and safer world.

• Travel across the NYC area and respond to emergency service requests as necessary.

⛳️ Requirements

• Bachelor's Degree; no previous experience is necessary.

• Preferred fields of study include Engineering (Electrical, Electronics, Mechanical, Biomedical) or a related scientific discipline.

• Strong understanding of electronics and mechanics, with the capability to diagnose problems at the component level.

• Excellent customer service skills and a professional demeanor.

• Strong verbal and written communication skills.

• Proficiency in English is required; additional language skills are a bonus.

• Proven problem-solving skills and analytical thinking.

• Familiarity with Windows operating systems, MS Office, and service management software.

• Ability to read and interpret technical diagrams, schematics, and documentation.

• Valid driver's license and willingness to travel up to 50–75% of the time.

• Physical capability to lift up to 50 lbs and stand for extended durations.

• Availability for flexible hours and responsiveness to emergency service requests.

• Must be able to obtain the necessary credentials to access customer facilities.

• Strong organizational skills and effective time management abilities.

• Collaborative mindset with the ability to work independently.

• Preferred experience in installing, troubleshooting, and repairing advanced analytical instruments.

• Preferred experience with ultra-high vacuum systems and high voltage equipment.

• Advanced degrees or specialized certifications are advantageous.

🏝️ Benefits

• A selection of national medical and dental plans, as well as a national vision plan, including health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Coverage for accident and life insurance.

• Short- and long-term disability in accordance with company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP), allowing eligible colleagues to purchase company stock at a discount.

• Eligibility for variable annual bonuses based on company, team, and/or individual performance outcomes.