Senior Pre-Sales System Engineer

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Act as the main customer-facing engineer for designated accounts and potential clients.

• Hold ultimate technical accountability for the satisfaction and welfare of customers and prospects.

• Collaborate with Territory Managers in a typical 1:1 sales team partnership.

• Present HPE Networking solutions to inform and educate customers and prospects.

• Comprehend customer applications and recommend suitable HPE Networking solutions.

• Maintain ongoing communication and coordinate tasks with Territory Managers.

• Document technical meeting notes and follow up on technical matters.

• Advise clients on best practices for deployment and ensure that delivery teams prepare and test implementations.

• Keep current customers updated on changes within the HPE Networking portfolio.

• Direct customers towards relevant HPE Networking training programs.

• Keep an updated home lab and showcase solutions through the SEEL lab or personal lab.

• Escalate technical and business concerns to Product Line Managers and Systems Engineer Managers.

• Conduct proof-of-concept testing, including planning, configuring, and managing hardware returns.

• Create and validate Bills of Material.

• Oversee the Technical Assistance Center for critical cases and manage escalations.

• Participate in troubleshooting or serve as on-site support for critical cases when necessary.

• Collaborate with HPE Networking resellers on customer initiatives and projects.

• Uphold professional standards in punctuality, calendar management, email signatures, and customer interactions.

⛳️ Requirements

• Willingness and ability to travel up to 5 days a week to customer locations within the Eastern Pennsylvania area.

• Over 8 years of technical experience in Enterprise IT, concentrating on technical consulting and solution selling.

• At least 8 years of experience in networking.

• A degree in Information Technology, Computer Science, Data Science, Cybersecurity, Science/Analytics, or Engineering, or equivalent practical experience.

• Industry certifications such as Aruba, Juniper, or Cisco are advantageous but not mandatory.

• Proficiency in HPE Networking solutions.

• Ability to communicate technical solutions both verbally and in writing.

• Experience aligning networking products with customer environments and needs.

• Capability to perform proof-of-concept configuration and testing.

• Skills to create test plans and define success criteria.

• Ability to produce accurate Bills of Material (BOMs).

🏝️ Benefits

• Comprehensive benefits that support physical, financial, and emotional wellness.

• Opportunities for personal and professional development.

• Flexible work arrangements to balance work and personal commitments.

• An inclusive workplace culture.

• Access to employee benefits information through HPE Rewards.