Senior Pre-Sales System Engineer

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Act as the main customer-facing engineer, holding ultimate technical accountability for customer or prospect satisfaction and wellbeing.

• Collaborate with Territory Managers as an integral part of the sales team.

• Provide guidance to customers on HPE Networking solutions, aligning the product portfolio with their environments and requirements.

• Showcase HPE Networking solutions to customers and prospects.

• Document technical meeting notes and follow up on related technical items.

• Advise clients on best practices and ensure that delivery teams effectively plan and test deployments.

• Keep current customers informed about updates in the HPE Networking portfolio.

• Direct customers to suitable HPE Networking training programs.

• Maintain an up-to-date home lab and demonstrate solutions via the SEEL lab or a personal lab setup.

• Escalate both technical and business concerns to Product Line Managers and Systems Engineer Managers.

• Conduct proof-of-concept testing, which includes developing test plans and success criteria, configuring hardware/software, and returning evaluation hardware.

• Create and sustain accurate Bills of Material.

• Oversee the Technical Assistance Center for critical cases and manage escalations.

• Collaborate with HPE resellers to coordinate customer activities and projects.

• Uphold professional standards in punctuality, calendar management, email signatures, courtesy, and customer interactions.

⛳️ Requirements

• Must be willing and able to travel up to 5 days a week to customer locations within the Eastern Pennsylvania territory.

• 8+ years of technical experience in Enterprise IT, particularly in technical consulting and solution selling.

• 8+ years of experience working with networking.

• A degree in Information Technology, Computer Science, Data Science, Cybersecurity, Science/Analytics, or Engineering, or equivalent practical experience.

• Industry certifications such as Aruba, Juniper, or Cisco are advantageous but not mandatory.

• Capability to act as a subject matter expert on HPE Networking solutions.

• Proficient in articulating HPE Networking solutions both verbally and in writing.

🏝️ Benefits

• Comprehensive health and wellbeing benefits that support physical, financial, and emotional wellness.

• Opportunities for personal and professional development programs.

• Career advancement opportunities.

• Flexible arrangements to manage work and personal needs.

• An inclusive work environment.