Senior Pre-Sales Engineer – Singapore

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Lead the technical discovery process for strategic opportunities, aligning business objectives with measurable technical success criteria and evaluation plans.

• Design, define the scope, and implement proofs of concept using specified datasets, metrics, and timelines.

• Develop lightweight prototypes, sample integrations, and demonstrations utilizing Deepgram SDKs and APIs.

• Provide architectural guidance to customers addressing accuracy, latency, scalability, cost, cloud, self-hosted, hybrid, and data residency requirements.

• Manage security and compliance initiatives in accordance with APAC privacy frameworks.

• Diagnose and resolve evaluation issues in collaboration with Product, Engineering, and Support teams.

• Produce reusable samples, reference architectures, runbooks, and field guides.

• Collaborate with Solutions Architects and Support during production launches and growth phases.

• Empower Account Executives, Customer Success Managers, and partners through effective positioning, demonstrations, and technical validation.

• Engage in customer ticket resolution, evaluations, technical deal assessments, demonstrations, architecture workshops, and the creation of reusable regional assets.

• Travel within the APAC region for key customer milestones, with an estimated travel commitment of 10 to 20 percent.

⛳️ Requirements

• A minimum of 5 years in Solutions Engineering or a comparable customer-facing technical role with a focus on pre-sales activities.

• Professional software engineering experience in at least one programming language such as JavaScript/TypeScript, Python, or Rust.

• Capability to create proofs of concept and tools that are utilized by actual users.

• Practical experience with modern cloud platforms.

• Proficient in Docker, Kubernetes, networking fundamentals, and secure API design.

• Demonstrated success in leading enterprise-level proofs of concept and achieving technical victories.

• Strong written and verbal communication skills for engaging both technical and executive audiences.

• Located in Singapore with significant overlap to customer business hours in East Asia, Southeast Asia, and ANZ.

• Excellent proficiency in written and spoken English.

• Familiarity with procurement, information security, and data privacy regulations throughout APAC.

• Willingness to travel within the region for key customer milestones; estimated travel is 10 to 20 percent.

• Preferred: experience with speech recognition, TTS, voice quality analysis, or AI agents orchestrating large language models.

• Preferred: knowledge of SIP, WebRTC, streaming, and WebSocket integrations.

• Preferred: experience in self-hosted and hybrid deployments, Helm-based installations, and production observability.

• Preferred: understanding of authentication, authorization, and data residency requirements.

• Preferred: fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.

🏝️ Benefits

• Flexible remote work options across the APAC region.

• Opportunities for periodic regional meetups.

• Chance to collaborate with a global team spanning APAC, EMEA, and the Americas.

• Access to shared playbooks, clearly defined escalation paths, and measurable service level agreements (SLAs).