Senior Pre-Sales Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead the technical discovery process for strategic opportunities, aligning business objectives with measurable technical success criteria and evaluation plans.

• Design, scope, and implement proofs of concept that define datasets, metrics, and timelines.

• Develop lightweight prototypes, sample integrations, and demos utilizing Deepgram SDKs and APIs.

• Provide architectural guidance regarding accuracy, latency, scalability, cost, cloud solutions, self-hosted environments, hybrid setups, and data residency requirements.

• Conduct discussions on security and compliance across APAC, including the Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act.

• Diagnose and resolve evaluation issues in collaboration with Product, Engineering, and Support teams.

• Create reusable samples, reference architectures, runbooks, and field guides.

• Collaborate with Solutions Architects and Support to ensure post-sale continuity and facilitate expansion.

• Empower Account Executives, Customer Success Managers, and partners through effective positioning, demos, and technical validation.

• Manage customer evaluations, technical deal reviews, demos, architecture workshops, and technical wins within the first 90 days.

⛳️ Requirements

• Located in Australia with significant overlap to customer business hours in East Asia, Southeast Asia, and ANZ.

• A minimum of 5 years in Solutions Engineering or a comparable customer-facing technical pre-sales role.

• Professional software engineering experience in at least one programming language such as JavaScript/TypeScript, Python, or Rust.

• Capability to create POCs and tools that real users can operate.

• Practical experience with modern cloud platforms.

• Proficient with Docker, Kubernetes, networking fundamentals, and secure API design.

• A proven history of leading enterprise customer POCs and achieving technical victories.

• Excellent written and verbal communication skills for interaction with both technical and executive audiences.

• Knowledge of procurement, InfoSec, and data privacy regulations across APAC.

• Willingness to travel within the region for key customer milestones; estimated travel is between 10 to 20 percent.

• Proficiency in additional Asian languages is a significant advantage.

• Preferred: experience in speech recognition, TTS, voice quality analysis, or AI agents orchestrating LLMs.

• Preferred: familiarity with SIP, WebRTC, streaming, and WebSocket integrations.

• Preferred: experience with self-hosted and hybrid deployments, Helm-based installations, and production observability.

• Preferred: knowledge of authentication, authorization, and APAC data residency matters.

• Preferred: fluency in Japanese, Korean, Mandarin, or Hindi.

🏝️ Benefits

• Remote work opportunities across APAC.

• Periodic regional meetups.

• An AI-first working environment that provides access to and encourages the use of advanced AI tools.

• Opportunities to collaborate with global teams across APAC, EMEA, and the Americas.

• Professional development through structured ramping, shadowing, pairing, and hands-on learning experiences.

• Exposure to strategic customer evaluations, production launches, and expansion phases.