This is a fully remote position, open to applicants in California.

📋 Description

• Oversee platform incident investigations and facilitate collaboration among cross-functional teams during detection, mitigation, and resolution processes.

• Execute post-incident root cause analyses across infrastructure, services, and cloud service providers.

• Create and implement customer-centric alerting pipelines and comprehensive observability workflows.

• Develop automation tools and reusable monitoring frameworks.

• Address reliability issues impacting the customer experience.

• Mentor junior engineers on observability practices, alert design, and service health metrics.

• Engage in the on-call rotation.

⛳️ Requirements

• At least 6 years of experience in an SRE, DevOps Engineer, Production Engineer, or a related role.

• Practical experience with at least one major cloud provider (AWS, Azure, GCP) at a production level.

• Expertise in Docker and Kubernetes.

• Hands-on knowledge of monitoring, logging, and alerting tools such as ELK, Prometheus, Grafana, and PagerDuty.

• Capability to design monitoring solutions that correlate metrics, logs, and traces.

• Strong command of Python or similar programming languages.

• Proficiency in developing production-quality automation tools.

• Experience managing critical stages of the incident lifecycle, from detection to resolution and post-mortem analysis in high-demand production settings.

• Bachelor’s, Master’s, or PhD in Computer Science, Computer Engineering, or a related engineering discipline.

• Willingness to participate in an on-call rotation.