Senior Planning Specialist, Customer Experience

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Develop long-term strategic routing plans for branches within the designated region.

• Assess the efficiency of plans, availability of resources, and optimization of territory plans.

• Collaborate with Region Directors and Branch Leadership to guarantee the accuracy of data and reporting.

• Generate effective monthly, weekly, and daily routing plans utilizing route analysis software.

• Create, ensure quality, implement, and modify route plans for all regional routes supported.

• Maintain geographic codes, addresses, and customer data.

• Work in conjunction with Planning Specialists and Schedulers to ensure timely and accurate task execution.

• Coordinate with branches on plan and territory modifications to enhance route efficiency.

• Ensure appropriate setup of territories and planning inputs.

• Utilize revenue plans and targets to guarantee adequate work is scheduled for branches.

• Ensure branches have enough work assigned to meet or surpass financial objectives.

• Oversee new branch openings, relocations, splits, and closures.

• Plan special services, such as TC Bait Conversions, new product line launches, and pilot programs.

• Collaborate with Planning & Scheduling leadership, regional and branch leaders, contact center staff, technicians, customers, and other stakeholders.

⛳️ Requirements

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Preferred knowledge of the company’s branch departments, mission, territory structure, and advanced planning.

• Advanced proficiency in routing and scheduling software systems.

• In-depth understanding of the company’s branch service department, resources, territory structure, recurring service planning, and schedule availability for unplanned demand.

• Advanced skills in MS Office applications: Word, Excel, Outlook, and PowerPoint.

• Comprehensive knowledge of the company’s operating systems.

• Ability to manage multiple repetitive tasks efficiently.

• Effective interaction skills with co-workers and the public.

• Exceptional communication skills and the ability to influence both internal and external stakeholders.

• Strong motivation, work ethic, personal accountability, sound judgment, and attention to detail.

• Highest standards of integrity and the ability to foster trusting relationships.

• High school diploma or GED, or an equivalent combination of education and/or experience in the service industry.

• 2+ years of relevant experience in a dispatcher and/or customer service role.

• Capacity to lift, carry, push, pull, or reposition up to 10 pounds occasionally.

• Ability to sit for extended periods while using computers, phones, and other office equipment.

• Capability to perform repetitive hand, wrist, and finger motions, including typing.

• Spoken and written communication skills adequate for exchanging and receiving detailed information.

• Close visual acuity for detail-oriented tasks, data analysis, computer use, and reading.

• Must adhere to drug-free workplace standards.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees.

• Opportunities for professional and personal growth.

• Multiple paths available for career advancement.

• Access to training and development programs.

• Tuition reimbursement benefits for full-time staff.

• Comprehensive medical, dental, vision, disability, and life insurance.

• 401(k) retirement plan with company-matching contributions.

• Vacation days and sick leave.

• Company-paid holidays and floating holidays.

• A workplace focused on health, safety, and flexibility.

• Performance incentives available for many positions.