Senior Pharmacy Technician

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Manage incoming calls from patients while gathering information about their medical history and fertility issues.

• Work in partnership with patients and physicians to develop coordinated fertility treatment plans and manage medications.

• Take ownership of the patient experience by addressing customer concerns and ensuring 100% follow-up.

• Precisely collect and input patient data, including shipping, insurance, and payment information.

• Forward complex claims to the designated team for resolution.

• Conduct data entry and input prescriptions into the system accurately.

• Ensure that prescription claims are processed correctly so that prescriptions are filled accurately.

• Manage multiple tasks effectively without compromising attention to detail.

• Engage in special projects and carry out other responsibilities related to specific contract performance.

⛳️ Requirements

• A High School Diploma or GED is required.

• A minimum of 1 year of relevant experience as a technician is necessary.

• A valid National Pharmacy Technician certification is mandatory.

• A valid pharmacy technician license from either Arizona or Massachusetts is required.

• Preferred: at least 1 year of experience in a call center environment.

• Proficiency in Microsoft Office and strong data entry skills are essential.

• Exceptional attention to detail, accuracy, and quality is a must.

• Strong verbal and written communication skills are required.

• Ability to multitask effectively in both PC and phone-related tasks.

• Works well in a team environment; exhibits ownership of projects and responsibility for nurturing strong relationships with colleagues and clients.

• Results-driven with a proven ability to prioritize, manage workload, and meet deadlines.

• For remote work, a cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speed is necessary.

• Must be a resident of Arizona or Massachusetts.

🏝️ Benefits

• Health coverage begins on day one, including medical, dental, and vision.

• Receive holiday pay, PTO, and overtime compensation.

• 401K plan with company matching contributions.

• Tuition reimbursement available.

• Enjoy a fun, friendly, and unique workplace culture.

• Eligibility for an annual bonus plan.

• Access to well-being and behavioral health programs.

• Company-paid life insurance coverage.

• Minimum of 18 days of paid time off each year.

• Paid holidays are provided.

• Leaves of absence are available.