Clinical Programs Pharmacy Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to pharmacists and patients as a remote Clinical Programs Pharmacy Technician Representative.

• Report directly to a Clinical Programs supervisor.

• Execute clinical programs aimed at enhancing health outcomes, with an emphasis on prescription medications and medication therapy.

• Aid in the implementation of strategies for thorough medication reviews.

• Carry out moderately complex administrative, operational, and customer support tasks.

• Perform calculations and semi-routine assignments.

• Make and receive calls with Humana members.

• Gather medication history information.

• Prepare members for comprehensive medication evaluations.

• Assist in optimizing prescription drugs for patients on multiple medications.

• Foster health awareness through Rx Education and targeted quarterly campaigns.

• Support pharmacists by making and retrieving calls to verify medication adherence and offer counseling.

⛳️ Requirements

• Must possess a Resident State Pharmacy Technician License OR National Pharmacy Technician Certification.

• Demonstrated knowledge of insurance processing, customer service, or call center operations.

• A designated workspace with a locking door is required.

• Availability to work any hours Monday to Friday between 8:00 am and 7:00 pm EST.

• Willingness to work on holidays, weekends, and overtime as necessary.

• Must be punctual with the camera ON during the two-plus weeks of training and for other mandatory meetings.

• Commitment to remain in the position and campaign for a minimum of twelve months.

• An Associate's degree or equivalent work experience is required.

• Experience in mail order or retail pharmacy is preferred.

• Bilingual proficiency in English and Spanish is necessary.

• Previous experience in a call center or pharmacy environment is advantageous.

• Ability to resolve problems and support team-oriented solutions.

• Home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speed is essential.

• A dedicated workspace free from interruptions to ensure the protection of member PHI/HIPAA information is required.

🏝️ Benefits

• A $1,500 hiring bonus for eligible external candidates, disbursed 50% at 90 days and 50% at 180 days, contingent on continued employment.

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Opportunities for career growth and training.

• Option for remote work.

• Occasional travel to Humana offices for training or meetings.