Senior Pharmacy Technician

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Manage incoming calls from patients to understand their medical history and fertility issues.

• Work alongside patients and physicians to organize fertility plans and medication schedules.

• Take ownership of the patient experience by addressing customer concerns and ensuring complete follow-up.

• Efficiently gather and input patient data, including shipping, insurance, and payment information.

• Refer complex claims to the appropriate department for resolution.

• Conduct data entry and input prescriptions into the system accurately.

• Ensure prescription claims are processed correctly, allowing for precise dispensing of medications.

• Manage multiple tasks while maintaining a strong attention to detail.

• Engage in special projects and undertake other responsibilities related to specific contract requirements.

• Available to work Monday–Friday from 12:30pm–9:00pm Eastern time, with rotating weekend shifts.

• Complete a six-week training program, Monday–Friday from 9:00am–5:00pm Eastern time.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of 1 year of relevant experience as a technician is required.

• A valid National Pharmacy Technician certification is necessary.

• A valid pharmacy technician license from Arizona or Massachusetts is required.

• Preferably, at least 1 year of experience in a call center environment.

• Proficiency in Microsoft Office and strong data entry capabilities are essential.

• Must exhibit exceptional attention to detail, accuracy, and quality in work.

• Strong verbal and written communication skills are needed.

• Ability to multitask effectively between PC and phone-related tasks.

• Capability to collaborate and work efficiently within a team setting.

• Proven ability to take ownership of projects and build robust working relationships with colleagues and clients.

• Results-oriented with a demonstrated capacity to prioritize tasks and manage workload to meet deadlines.

• Candidates must reside in Arizona, Massachusetts, or Illinois.

• A cable broadband or fiber optic internet service with a minimum speed of 10Mbps download/5Mbps upload is required.

🏝️ Benefits

• Health insurance coverage begins on day one, including medical, dental, and vision plans.

• Paid time off for holidays, PTO, and overtime pay.

• 401K retirement plan with company matching contributions.

• Tuition reimbursement available for further education.

• A fun, friendly, and distinctive workplace culture.

• Access to well-being and behavioral health programs.

• Company-funded life insurance coverage.

• A minimum of 18 days of paid time off each year.

• Paid holidays and options for leaves of absence.

• Eligibility for an annual bonus plan.