Senior Pharmacy Technician

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Manage incoming calls from patients undergoing fertility treatments, gathering information about their medical background and challenges.

• Work closely with patients and healthcare providers to develop and coordinate fertility treatment plans and medication regimens.

• Take charge of the patient experience by addressing customer concerns and ensuring complete follow-up.

• Precisely gather and input information related to shipping, insurance, payments, patient details, and prescriptions.

• Refer complex claims to the appropriate department for further handling.

• Ensure accurate processing of prescription claims to facilitate proper dispensing of medications.

• Handle multiple responsibilities while maintaining a strong focus on detail.

• Engage in special projects and undertake additional tasks related to specific contract performance.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least 1 year of relevant experience as a pharmacy technician is required.

• A valid National Pharmacy Technician certification is necessary.

• A valid pharmacy technician license in Arizona or Massachusetts is required.

• Preferably, 1+ years of experience in a call center environment.

• Proficiency in Microsoft Office and strong data entry capabilities.

• Exceptional attention to detail, accuracy, and quality assurance.

• Strong verbal and written communication skills are essential.

• Capability to multitask across PC and phone-related activities.

• Ability to prioritize tasks effectively and manage workloads to meet deadlines.

• Candidates must reside in Arizona, Massachusetts, or Illinois.

• Reliable cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speed is required for remote work.

• Availability for shifts Monday-Friday from 12:30 PM to 9:00 PM Eastern time, with rotating weekends, and a six-week training period from Monday-Friday, 9:00 AM to 5:00 PM Eastern time.

🏝️ Benefits

• Health coverage begins on day one, encompassing medical, dental, and vision plans.

• Paid time off, holiday pay, and overtime compensation are provided.

• A 401(k) plan with a company match is available.

• Tuition reimbursement options are offered.

• Access to well-being and behavioral health programs is included.

• Company-paid life insurance is provided.

• A minimum of 18 days of paid time off is granted annually.

• Paid holidays are included in the benefits package.

• Leaves of absence are available as needed.

• Eligibility for an annual bonus plan is part of the compensation package.

• Enjoy a fun, friendly, and unique workplace culture.