Senior Performance Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Conduct performance optimization of Unit4 Financials by Coda both prior to and following go-live.

• Resolve technical and application performance challenges across new implementations as well as ongoing business-as-usual operations.

• Create advanced, proactive monitoring, detection, and resolution strategies for performance issues.

• Establish ongoing performance-tuning processes aimed at sustaining optimal performance levels.

• Adhere to information security mandates and company protocols and policies.

• Provide proactive performance and technical support as a member of the U4F by Coda team before and after go-live.

• Collaborate with a Senior Performance & Optimisation Consultant and a Database Administrator.

• Participate in occasional customer visits for face-to-face meetings when necessary.

⛳️ Requirements

• Strong working knowledge of the Unit4 Financials by Coda application (essential).

• Over 5 years of experience in customer success and performance optimization.

• Practical experience with AI productivity tools, such as Microsoft Copilot.

• Proficiency in AI-driven productivity enhancements and a keen ability to identify automation prospects.

• Prior experience in a database-centric, web-enabled setting.

• Competency in database tuning through SQL queries, indexes, statistics, and database views.

• Familiarity with database replication.

• Knowledge of web services and extension kit flows.

• Experience with Java-based applications and Java containers, including JBOSS and Wildfly.

• Background in implementing systems within SaaS Azure infrastructures.

• Understanding of TCP/IP and fundamental networking principles and protocols.

• Strong communication and interpersonal skills.

• Logical reasoning and problem-solving abilities grounded in solid methodologies.

• Capability to perform under pressure.

• Enthusiastic and adaptable.

• Strong team player skills.

• Willingness to travel for occasional in-person customer meetings.

• May require security clearance for customer projects and access to sensitive customer information.

• May necessitate the disclosure of criminal record declarations, right to work, personal identification, and work history for background checks.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for personal and professional growth.

• Access to tools and resources for professional development.

• Collaboration with talented colleagues, role models, and mentors.

• Participation in sustainability initiatives, including Environmental, Social, and Governance strategies and the Act4Good program.

• A safe and inclusive work environment.

• Employee Resource Groups open to all employees.

• Commitment to equal opportunity hiring.

• Background checks conducted in compliance with local privacy laws.