Senior Performance Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Conduct performance tuning before and after the go-live phase of Unit4 Financials by Coda.

• Diagnose technical and application performance challenges in both new and existing BAU implementations.

• Create enhanced, proactive monitoring systems for the identification and resolution of performance issues.

• Establish ongoing performance-tuning processes to ensure optimal operational efficiency.

• Adhere to the company's information security protocols as well as business procedures and policies.

• Provide proactive performance and technical assistance during all phases of the U4F by Coda team involvement.

⛳️ Requirements

• Strong working knowledge of the Unit4 Financials by Coda application (essential).

• Over 5 years of experience in customer success or performance optimization.

• Practical experience with AI productivity tools, such as Microsoft Copilot.

• Proficiency in AI-driven productivity enhancements and the ability to identify automation opportunities.

• Prior experience in a database-oriented, web-enabled environment.

• Capability to perform database tuning using SQL queries, indexes, statistics, and database views.

• Familiarity with database replication processes.

• Knowledge of web services and extension kit workflows.

• Experience with Java-based applications and Java containers like JBOSS and Wildfly.

• Background in implementing systems within SaaS Azure infrastructures.

• Understanding of TCP/IP and essential networking concepts and protocols.

• Effective communication and interpersonal skills.

• Strong logical problem-solving skills utilizing a solid methodology.

• Ability to perform under pressure.

• Enthusiastic and adaptable.

• Team-oriented with a strong collaborative spirit.

• Security clearance and background checks may be required for customer projects involving sensitive data.

• Right to work and personal identification may be necessary for applicable security verifications.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for growth, along with tools and guidance.

• Access to talented colleagues, mentors, and role models.

• Involvement in sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme.

• A safe and inclusive working environment.

• Employee Resource Groups available to all staff.