Senior Performance Management Consultant – Revenue Excellence

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as a key member of the performance management team responsible for driving performance improvement initiatives within a defined Trinity Health Revenue Excellence population.

• Execute enhancement and standardization initiatives while supporting their long-term sustainability and success.

• Provide advisory leadership, guidance, and maintain regular collaboration with System Office, Regional Health Ministry leadership, and Patient Business Services managers.

• Utilize expertise in one or two Revenue Cycle areas and oversee tools that support the functional area.

• Lead projects, manage deliverables, address significant project issues, and eliminate project barriers.

• Formulate plans and strategies, establish standards, identify outcomes, and tackle performance management challenges.

• Monitor team progress towards project deliverables and organizational objectives.

• Prepare operational and financial metrics and analyze data effectively.

• Design, develop, and implement systems that provide financial, statistical, and operational information.

• Offer technical resources and create integrated solutions for complex technical and business challenges.

• Coordinate projects, manage deliverables and risks, address obstacles, and facilitate problem resolution.

• Lead cross-functional teams through effective communication, collaboration, and negotiation.

• Define and manage project plans and objectives; conduct workflow mapping, impact analyses, and modeling.

• Create action steps, status reports, and communication plans; keep leadership and stakeholders updated.

• Oversee vendor relationships that support regional revenue cycle functions.

• Identify deviations from best-known practices and processes.

• Gather, synthesize, and analyze data; pinpoint root causes; present trends and propose next steps.

• Identify and raise performance opportunities, initiate action plans, and serve as the primary contact for Regional Health Ministry and Patient Business Services managers.

• Execute other assigned duties.

• Stay informed of applicable laws, regulations, Trinity Health’s compliance program, Code of Conduct, policies, and procedures.

⛳️ Requirements

• Candidates with previous healthcare consulting experience are strongly preferred.

• Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, or a related field, along with five (5) or more years of revenue cycle experience, project management, or consulting experience with healthcare clients driving transformational projects, or an equivalent combination of education and experience.

• Extensive knowledge of revenue cycle strategies.

• Familiarity with Health Information Systems, insurance matters, healthcare industry trends and issues, legal aspects in the field of expertise, governmental guidelines, and work processing methods and techniques.

• Supervisory or team leadership experience with an emphasis on team-building and leadership.

• Experience in developing analyses and process improvement recommendations.

• Experience in managing performance/business process improvement activities and applying PDCA, Lean, Six Sigma, or other process improvement methodologies.

• Capability to train and mentor others.

• Strong project management, integration, and implementation skills.

• Experience in planning, formulating, and executing strategies; defining project, process, or business objectives and scope.

• Previous responsibility for managing change management projects and interfacing with leadership.

• Proficient in identifying, evaluating, and articulating operational opportunities, business needs, and gaps.

• Excellent organizational, advanced analytical, presentation, interpersonal, written, and verbal communication skills.

• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

• Experience with revenue cycle analytics, key metrics, leading indicators of revenue cycle performance, and visualization tools such as Tableau.

• Ability to work both independently and as part of a team.

• Must be comfortable working in a collaborative, shared leadership environment.

• Must be willing to travel to various Trinity Health sites as needed.

• Must possess the ability to comply with Trinity Health policies and procedures.

🏝️ Benefits

• Remote work/work from home options available.

• Equal Opportunity Employer.