Senior Performance Management Consultant – Revenue Excellence

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Participate as a key member of the performance management team dedicated to performance enhancement initiatives within a specific Trinity Health Revenue Excellence demographic.

• Execute opportunities for improvement and standardization while ensuring their long-term sustainability and success.

• Offer advisory leadership and guidance while collaborating regularly with System Office, Regional Health Ministry leadership, and managers from Patient Business Services.

• Provide expertise in one or two areas of the Revenue Cycle and pinpoint opportunities for performance enhancement.

• Oversee and improve the tools that support the designated functional area.

• Lead projects and manage deliverables for the functions of the performance management team.

• Address significant project challenges and eliminate barriers to project progress.

• Formulate plans and strategies, establish standards, identify outcomes, and resolve team-related issues.

• Track team progress toward deliverables and ensure alignment with organizational goals.

• Prepare and analyze operational and financial metrics.

• Design, develop, and implement systems that provide financial, statistical, and operational insights.

• Supply technical resources and integrated solutions for complex technical and business challenges.

• Coordinate projects, manage deliverables and risks, eliminate obstacles, and facilitate problem resolution.

• Lead cross-functional teams through effective leadership, communication, collaboration, and negotiation.

• Define and oversee project plans and objectives; perform workflow mapping, impact analysis, and modeling.

• Create action plans, status reports, and communication strategies; keep leadership and stakeholders informed on progress.

• Manage relationships with vendors supporting regional revenue cycle operations.

• Recognize deviations from optimal performance practices and processes.

• Gather, synthesize, and analyze data; identify root causes; present trends and suggest actionable next steps.

• Identify and escalate opportunities for performance improvement, initiate action plans, and serve as the primary contact for Regional Health Ministry and Patient Business Services managers.

• Perform additional responsibilities as assigned.

• Stay informed about relevant laws, regulations, Trinity Health compliance programs, Code of Conduct, as well as policies and procedures.

⛳️ Requirements

• Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, or a related field, along with five (5) or more years of experience in revenue cycle, project management, or consulting within healthcare clients driving transformative efforts, or an equivalent combination of education and experience.

• In-depth knowledge of revenue cycle strategies.

• Familiarity with Health Information Systems, insurance matters, healthcare industry trends, legal considerations, and third-party and governmental guidelines, as well as work processing methods and techniques.

• Experience in a supervisory or team leadership role.

• Proven experience in developing analyses and process improvement recommendations.

• Experience in managing performance/business process improvement initiatives and applying PDCA, Lean, Six Sigma, or other continuous improvement methodologies.

• Ability to train and mentor others effectively.

• Strong skills in project management, integration, and implementation.

• Experience in planning, formulating, and executing strategies; defining project, process, or business goals and scope.

• Experience in managing change management projects and collaborating with leadership.

• Proficiency in identifying, assessing, and articulating operational opportunities, business needs, and gaps.

• Excellent organizational, advanced analytical, presentation, interpersonal, written, and verbal communication skills.

• Proficient in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.

• Experience with revenue cycle analytics, key performance metrics, leading indicators of revenue cycle performance, and visualization tools such as Tableau.

• Ability to work independently or as part of a team.

• Comfortable operating in a collaborative and shared leadership environment.

• Must demonstrate honesty, integrity, compassion, and the ability to inspire and motivate others.

• Willingness to travel to various Trinity Health locations as needed.

• Must adhere to Trinity Health policies and procedures.

🏝️ Benefits

• Work remotely or from home.

• Commitment to being an Equal Opportunity Employer.

• Opportunity to travel to various Trinity Health sites as necessary.