Manager, People Advocacy

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Oversee the employee advocacy strategies and initiatives at DoorDash.

• Identify and resolve issues that affect the experience of customer-facing employees.

• Collaborate with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team.

• Create, develop, and implement both strategic and tactical employee advocacy programs.

• Foster positive employee relations throughout the organization.

• Establish communication channels to collect employee feedback and execute action plans accordingly.

• Design and deliver training programs aimed at enhancing people leadership skills.

• Monitor trends in Employee Relations, changes in local and federal laws, and relevant legal rulings.

• Keep leadership and People Teams informed about the effects of new initiatives, policies, and programs.

• Investigate and address employee relations issues both virtually and in person.

• Support HR Business Partners and ER Business Partners in addressing concerns.

• Advise leaders on resolving issues and reducing employment risks.

• Influence business decisions to balance the impact on employees and the organization.

• Evaluate working conditions, safety measures, employee experiences, and leadership effectiveness.

• Conduct on-site assessments in response to engagement and environmental concerns.

• Develop and implement site-specific action plans, ensuring follow-up.

• Collect and analyze employee data to identify key areas of focus.

• Utilize AI tools like Claude and ChatGPT to enhance the efficiency and effectiveness of analytics.

• Provide regular updates and reports to Senior Leadership.

⛳️ Requirements

• Minimum of 7 years of relevant experience in employee relations, human resources, employment law, or labor relations.

• Bachelor’s and/or Master’s degree in Human Resources or Labor Relations.

• In-depth knowledge of employment law fundamentals and performance management best practices.

• Ability to convert data and predictive analytics into actionable plans.

• Exceptional interpersonal, written, and verbal communication skills.

• Strong emotional intelligence (EQ).

• Capability to build trust and exert influence at all levels of the organization.

• Experience in managing conflict and diffusing tense situations.

• Proficiency in presentation, training design, and facilitation.

• Willingness to travel as required, up to 30% of the time.

• Previous experience in a call center or customer service center is a plus.

🏝️ Benefits

• Equity grants.

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off.

• Paid sick leave.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Disability insurance.

• Basic life insurance.

• Family-forming assistance.

• Mental health program.

• Flexible paid time off/vacation for salaried positions.

• 80 hours of paid sick time annually for salaried positions.

• Premium healthcare.

• Wellness expense reimbursement.