Senior People Business Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the People relationship and strategy for the Agency Team.

• Provide guidance to leaders and managers regarding structure, talent, coaching, performance, and process enhancements.

• Standardize practices for hiring, onboarding, coaching, and development for frontline teams.

• Offer advice on organizational design, workforce planning, talent development, and change management.

• Manage sensitive employee relations matters, investigations, performance management, and compliance independently.

• Collaborate with Legal on escalated employee relations cases.

• Work alongside workforce management on attendance policy, administration, and process improvements.

• Analyze workforce metrics, including turnover/attrition, absenteeism, time to fill, and internal mobility.

• Identify training needs and design and facilitate practical training sessions.

• Collaborate on compensation actions for hourly pay structures, including shift differentials, overtime, and pay equity.

• Contribute to market data analysis, role architecture, leveling frameworks, and supporting systems and data.

• Diagnose process inefficiencies and lead changes from design to rollout and adoption.

• Act as a senior voice in People team strategy and enhance practice across the function.

• Report to the Director of People Business Partner while collaborating with business leadership, People colleagues, and People Operations.

⛳️ Requirements

• 5-7+ years of professional HR experience, focusing on strategic business partnership, employee relations, and generalist functions.

• Experience working with hourly, call-center, and/or sales personnel.

• Proven experience in independently managing a high volume of employee relations cases.

• Demonstrated ability to operate autonomously and influence leaders and managers.

• A proactive approach with a strong commitment to identifying and addressing gaps.

• Proficient in analyzing data, documenting decisions, and establishing structured processes.

• Working knowledge of FMLA, EEO, ADA, and relevant state and federal employment laws.

• Experience with an hourly workforce, leave management, and the ADA interactive process, preferably at scale.

• Strong relationship-building capabilities with frontline leaders.

• Inclusion, Diversity, Equity, and Action are integral to professional practice.

• Availability to work occasional non-standard hours to support multi-shift/extended-hours operations.

• Excellent interpersonal and communication skills.

• Preferred: experience supporting sales, commissioned, or quota-carrying teams.

• Preferred: experience assisting hourly populations or contact center environments.

• Preferred: familiarity with compensation structures, job architecture, or leveling frameworks.

• Preferred: background in tech, insurance, or another scaling B2C business.

• Preferred: PHR/SHRM-CP or SPHR/SHRM-SCP certification.

• Must reside in the United States; the company cannot hire in California or Massachusetts.

• Must be legally authorized to work in the United States; this position is not eligible for visa sponsorship or transfers.

🏝️ Benefits

• Competitive Compensation & Stock Option Offering

• Health, Dental, Vision & Disability Coverages

• Sabbatical program for tenured employees

• HSA offering + employer contribution

• Fertility support through Carrot

• $100 monthly wellness perk

• $300 pet reimbursement program

• 401k with match

• Unlimited PTO (paid time off) + flexibility to enjoy it

• Paid Parental Leave Program

• Learning & Development Opportunities

• Remote work across the US

• Optional office or hybrid setup for employees around Austin