Senior Payroll Analyst – Payroll SME, Project Support

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Serve as the main operational liaison between the client and the payroll/BPO provider.

• Offer Payroll Subject Matter Expert (SME) support regarding processes, requirements, dependencies, and operational impacts.

• Organize payroll-related activities, deliverables, timelines, and follow-ups among internal and external teams.

• Assist in project planning and execution by tracking actions, dependencies, risks, and outstanding items.

• Facilitate discussions among the client, payroll provider, HR, Finance, and other stakeholders.

• Convert business and payroll requirements into actionable steps.

• Evaluate payroll processes and workflows to pinpoint gaps, inconsistencies, risks, and opportunities for improvement.

• Aid in the investigation and resolution of payroll-related challenges.

• Oversee service delivery and escalate risks, delays, or recurring issues as necessary.

• Assist with process documentation, requirements gathering, status reporting, and action tracking.

• Provide insights based on payroll best practices and operational experience.

• Ensure alignment between business expectations and the payroll provider's scope and capabilities.

⛳️ Requirements

• A minimum of 5 years of experience in Payroll, Payroll Operations, HR Operations, or similar roles.

• Solid hands-on knowledge of end-to-end payroll processes.

• Experience collaborating with third-party payroll providers, BPOs, or outsourced payroll models.

• Proven ability to coordinate activities across various stakeholders.

• Capability to function as a Payroll SME while adopting a project-oriented perspective.

• Experience in supporting payroll projects, implementations, transitions, process enhancements, or provider management is highly valued.

• Strong analytical and problem-solving abilities.

• Competence in identifying risks, dependencies, and process gaps, and driving them towards resolution.

• Excellent documentation, organization, and follow-up skills.

• Comfortable working independently in a freelance or project-based setting.

• Full professional proficiency in English is a requirement.

• Strong verbal and written communication skills.

• Ability to engage effectively with both operational and management-level stakeholders.

• Comfortable leading meetings and collaborating directly with clients and external service providers.

• Capable of translating complex payroll subjects into clear business terminology.

🏝️ Benefits

• Opportunity to work with a diverse range of clients and projects.

• Flexible work arrangements.

• Professional development and training opportunities.

• Competitive compensation and benefits package.