Senior Partner Release and Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of release schedules for APIs aimed at partners, events, device functionalities, integrations, and associated platform modifications.

• Facilitate release readiness by coordinating efforts among engineering, QA, security, operations, product, and partner teams.

• Establish change-management protocols that encompass versioning, compatibility, deprecation, partner notifications, sandbox validation, and production deployment.

• Prepare release notes, changelogs, readiness checklists, migration guidance, and communications for partners.

• Oversee partner testing and readiness initiatives prior to production launch, which includes validating sample applications, integration pathways, and operational guides.

• Manage incidents affecting partners, release hurdles, and intricate escalations.

• Identify subsequent actions and relay status updates, mitigations, and expected timelines to both partners and internal stakeholders.

• Supervise release execution and monitor the health of platforms impacting partners, escalate risks promptly, and lead post-release evaluations and corrective measures.

• Detect recurring operational challenges and enhance reliability, observability, documentation, and support protocols.

• Design and develop tools, dashboards, workflows, and internal services that enhance release visibility, partner preparedness, and operational collaboration.

• Create documentation and communication tools to ensure consistent, versioned, and searchable content for partners.

• Utilize AI-assisted workflows for release analysis, change-impact assessments, generation of release notes, incident summaries, and partner communications.

• Apply structured data, APIs, tool integration, and auditable workflows to link release systems, issue trackers, documentation, monitoring, and partner-facing resources.

• Evaluate the effectiveness of release processes and tools through partner feedback and operational metrics to inform ongoing improvements.

⛳️ Requirements

• A minimum of 5 years of experience in software engineering, technical release management, platform operations, technical program management, or a closely related field.

• Proven experience in coordinating software or API releases among multiple engineering teams and external customers, partners, or developers.

• In-depth understanding of software development lifecycles, release controls, incident response, versioning, and backward compatibility.

• Capability to investigate technical issues across APIs, cloud services, integrations, environments, and deployment workflows to facilitate effective resolutions.

• Experience in crafting technical documentation, release notes, readiness plans, change communications, or operational guides.

• Excellent written and verbal communication skills, with the ability to convey technical changes and risks clearly to diverse audiences.

• Familiarity with using scripting, APIs, dashboards, workflow automation, or similar tools to minimize manual tasks in release and operations.

• Ability to function independently in a dynamic environment with shifting priorities and multiple concurrent releases.

• Preferred: Experience with B2B SaaS platforms, developer ecosystems, partner networks, connected devices, or IoT integrations.

• Preferred: Knowledge of release dashboards, status pages, service management systems, or deployment and observability tools.

• Preferred: Background in supporting firmware, mobile, streaming, or event-driven platform releases.

• Preferred: Experience in building lightweight web applications, internal tools, or automation services.

• Preferred: Practical experience in applying AI or LLM-based tools for documentation, issue triage, operational analysis, or workflow automation.

• Preferred: Familiarity with OpenAPI, REST APIs, event notifications, queues, and standard integration patterns.

• Preferred: Relevant training or certification in ITIL, PMP, Scrum, or similar areas.

🏝️ Benefits

• Bonus

• Equity

• Comprehensive range of benefits

• Reasonable accommodations for applicants and employees with disabilities, pregnancy-related medical conditions, or sincerely held religious beliefs, observances, and practices.