This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of operational execution for a designated partner portfolio, encompassing configuration, file feeds, billing, integrations, and reporting.

• Lead the implementation process and manage ongoing operational tasks for both new and existing partners.

• Internally coordinate efforts to ensure commitments to partners remain on schedule.

• Manage partner-level escalations until resolution is achieved.

• Prepare and present account and partner business reviews.

• Act as the primary day-to-day operational contact for partner and partner-customer stakeholders.

• Collaborate with Partner Sales, Client and Data Operations, Product, and Customer Success teams.

• Proactively identify and flag potential partnership risks early on.

⛳️ Requirements

• Proven experience managing complex operational workflows for external partners or clients, such as billing, integrations, data or file feeds, or related systems-level work.

• Ability to navigate ambiguity while working with multiple internal and external stakeholders, even without a clearly defined playbook for every scenario.

• Strong analytical and critical thinking skills: ability to reason from facts, synthesize information clearly, and communicate concisely.

• High initiative and sound judgment: capable of identifying what is important and taking action without waiting for direction.

• Established history of building trust directly with external partners or customers.

• Ongoing accountability for managing an external-facing relationship as a core responsibility.

• Preferred experience in health plans, digital health, or the partner/benefits ecosystem.

• Familiarity with partner or channel operations models is preferred.

• Prior experience with billing, data integration, or technical operations in a client- or partner-facing capacity is preferred.

• Demonstrated proficiency in AI at least at Level 1; utilize AI daily to enhance personal productivity.