Senior Partner AI Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the AI Receptionist partner enablement strategy, roadmap, and success metrics.

• Manage, configure, and continually enhance the learning platform tailored for different partner types.

• Develop the partner go-to-market strategy, which includes demonstrations, platform customization, and messaging specific to partners.

• Act as the subject matter expert on AI Receptionist for both internal teams and partners.

• Define and oversee the partner onboarding and enablement process from initial engagement through to certification.

• Implement partner readiness programs via live workshops, certifications, self-service learning, and practitioner enablement.

• Monitor and report on partner readiness, certification achievement, engagement levels, and contributions to partner-sourced and partner-influenced pipelines.

• Utilize data along with feedback from stakeholders and partners to enhance programs, content, and delivery methods.

• Collaborate with Engineering and Product teams to convert technical capabilities into scalable enablement programs and resources.

• Create partner-specific enablement resources, such as pitch decks, talk tracks, objection handling techniques, competitive insights, and persona-driven messaging.

• Provide guidance to Partner Leadership and strategic partners on use cases, positioning, and complex enterprise engagements.

⛳️ Requirements

• A minimum of 7 years of experience in Solutions Engineering, Enablement, Customer Success, or related fields.

• At least 5 years of experience in designing and executing partner, channel, or sales enablement programs at scale.

• A minimum of 5 years of experience in the Contact Center industry.

• Experience in creating programs from scratch in dynamic and ambiguous environments.

• Background working with technology partnerships.

• A strong desire to become a platform expert and offer technical guidance.

• Capability to translate business needs into technical solutions.

• Demonstrated ability to collaborate across functions with Sales, Product, and Engineering teams.

• Excellent executive-level communication skills, capable of articulating complex technical concepts to a diverse audience, including partner and internal leadership.

• Strong project management and organizational abilities.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans to accommodate you and your family.

• Flexible paid time off (PTO) to take the necessary time when you need it.

• Paid parental leave for all new parents welcoming a child.

• Retirement savings plan to assist you in planning for the future.

• Budget for remote work setup to create an efficient home office.

• Monthly wellness and communication stipend to help you stay connected and balanced.

• In-office meal program and commuter benefits available for onsite employees.

• Equity.