Senior Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage intricate programs that support the Centers for Medicare and Medicaid Services.

• Supervise project timelines, tasks, work assignments, and the scope of contracts.

• Foster and sustain client trust through a Consultant Mindset.

• Provide structure, guidance, and leadership to multiple remote teams comprising healthcare business administrators, technical writers, and training professionals.

• Lead the strategic structuring of operational workflows and audits.

• Create and implement frameworks to track operational metrics, KPIs, service-level compliance, and resource utilization.

• Oversee the analysis and reduction of case backlogs.

• Establish governance models and continuous improvement initiatives aligned with ITIL best practices.

• Manage incident, problem, and change management processes.

• Collaborate with development teams to standardize and enhance processes.

• Promote data-driven decisions to improve operational transparency and accountability.

• Maintain project schedules and report on milestones, project progress, and operational metrics.

• Attend or facilitate client meetings, identify business requirements, and propose solutions.

• Oversee the delivery of reports, dashboards, and insights assessing operations and performance metrics.

• Research and monitor legislative and regulatory changes impacting program implementation and operations.

• Present strategies that link policy, data, and system implementation to internal teams and CMS.

• Prepare technical reports and briefings derived from analyzed data.

• Manage ACA and NSA communication strategies utilizing a Human Centered Design approach.

• Implement program strategies and leadership objectives.

• Directly supervise and mentor team members.

⛳️ Requirements

• Bachelor’s degree.

• 10+ years of combined experience in Policy Analysis, Training, and/or Healthcare Operations.

• Proven experience working with the Centers for Medicare and Medicaid Services (CMS).

• Exceptional oral, written, and presentation communication skills.

• Ability to convey complex technical information to diverse stakeholders, management levels, and non-technical audiences.

• Capability to independently lead meetings and technical discussions.

• Experience in leading and managing teams, providing mentorship, and conducting performance evaluations.

• Familiarity with CMS JIRA and Confluence tools.

• Expert understanding of healthcare policy, the ACA, CMS Operations, and related matters.

• Experience coordinating with CMS/HHS for the public release of regulations and guidance.

• Proficiency in creating schedules and timelines, tracking deliverables and metrics, and conducting demonstrations and virtual training sessions.

• Candidate must be eligible to obtain Public Trust clearance.

• Candidate must have resided in the United States for at least three out of the last five years.

• Preferred: Experience with CMS's Center for Consumer Information and Insurance Oversight (CCIIO).

• Preferred: Background in supporting Salesforce services and development.

• Preferred: Strong interpersonal abilities.

• Preferred: Self-motivated and highly organized with meticulous attention to detail.

• Preferred: Ability to comprehend and manage customer expectations.

• Preferred: Capacity to prioritize and handle multiple projects concurrently.

• Preferred: Outstanding analytical skills and the ability to synthesize information from various sources.

• Preferred: Capability to work independently while regularly interacting with government and non-government stakeholders.

🏝️ Benefits

• Comprehensive benefits and wellness packages.

• 401K with company matching.

• Competitive salary.

• Paid time off.

• AI-powered career tool to identify career paths and learning opportunities.

• Internal mobility team dedicated to supporting career objectives.

• Medical plan options, including some with Health Savings Accounts.

• Dental plan choices.

• Vision plan alternatives.

• Flexible work weeks where feasible.

• Vacation, sick, and personal time.

• Paid holidays.

• Paid parental leave.

• Military leave.

• Bereavement leave.

• Jury duty leave.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability coverage.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Award-winning culture of innovation.

• Military-friendly workplace.