Senior Operations Manager – Travel Agency

This is a fully remote position, open to applicants in Mexico, +3 more countries.

📋 Description

• Conduct research on vendors and create comparison memos that include recommendations and supporting evidence.

• Coordinate with vendors and partners, overseeing follow-ups, applications, and verification requirements.

• Manage domain and DNS records, including verifications and handovers, in collaboration with the registrar and development team.

• Oversee developer accounts, business registrations, and verification processes for the two leading app stores.

• Organize email marketing flow structure and segmentation for welcome, abandoned-cart, and price-drop journeys.

• Handle administration of contracts, hiring processes, and brand asset management.

• Conduct quality assurance checks on member-facing builds and assist with site testing.

• Provide a structured written end-of-day report every working day, with claims supported by links or screenshots.

• Map the vendor landscape and take charge of active follow-up threads during the first 30 days.

• Produce vendor comparison memos that inform decisions and take responsibility for domain, app-store, and email-platform administration.

• Identify operational gaps, recommend solutions, initiate necessary next steps, and confirm through external communication.

• Primarily work in Asana with clear ownership and deadlines while attending a weekly Thursday video operations meeting.

• Escalate issues that require leadership attention while managing and reporting on other operational tasks independently.

⛳️ Requirements

• Minimum of 4 years in operations, project coordination, or executive operations within a startup or lean organization.

• Strong proficiency in written English.

• Must be fully available Monday to Friday, 9:00 to 18:00 Central European Time, including a one-hour lunch break.

• Adherence to a written-first discipline with the ability to make progress without waiting for meetings.

• Evidence habit: all deliverables must be substantiated by a link, screenshot, or confirmation.

• Capability to track outstanding items until externally confirmed and to close communication loops effectively.

• Discretion in handling vendor terms, pricing strategies, and pre-launch plans.

• Experience in the travel industry or online travel agencies is a plus.

• Hands-on experience with email marketing platforms, including flows, segments, and deliverability fundamentals, is desirable.

• Basic knowledge of DNS and domain management is advantageous.

• Experience with app store developer account administration is a plus.

• Familiarity with product launch processes is a benefit.

• Ability to submit a cover letter starting with “Tailwind.”

• CV should preferably be in PDF format.

• A two-minute maximum, one-take, unedited video with the camera on, covering specified topics is required.

• Shortlisted candidates must sign an NDA prior to in-depth interviews.

• The final candidate will need to complete identity verification before onboarding.

🏝️ Benefits

• Fixed monthly retainer ranging from USD 850 to 1,000.

• Discretionary performance bonuses.

• Fully remote working arrangement.

• 20 earned leave days per year.

• 8 national holidays based on your country of residence.

• No work on weekends; Saturdays and Sundays are off.

• Offer letter, engagement contract, and NDA to be signed concurrently.