Senior Operations Excellence Consultant

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Lead initiatives focused on operational readiness for new products, services, enhancements, and strategic initiatives within Client Success.

• Oversee operational intake activities, ensuring that operational requirements, dependencies, and readiness considerations are integrated into implementation planning.

• Assess operational impacts and readiness criteria; formulate strategies to support go/no-go recommendations, risk mitigation, and adoption.

• Convert technical and business requirements, system dependencies, and integration considerations into scalable workflows, readiness plans, and execution strategies.

• Coordinate readiness activities among Product, Engineering, Integration, and Client Success teams prior to release.

• Identify operational risks, dependencies, and gaps, facilitating resolution across functions.

• Monitor, assess, and communicate readiness status, execution progress, and operational insights.

• Create and enhance readiness frameworks, playbooks, runbooks, and other supporting operational artifacts.

• Propel standardized operational metrics and data-driven reporting for operational and executive leadership.

• Act as the operational lead for assigned cross-functional initiatives.

• Cultivate partnerships and offer consultative operational guidance throughout the lifecycle of products and services.

• Conduct operational planning sessions, readiness reviews, and discussions regarding implementation.

• Relay status updates, risks, dependencies, and recommendations to stakeholders and leadership.

• Analyze processes, readiness outcomes, execution performance, and stakeholder feedback to foster continuous improvement.

• Assess AI-enabled tools and automation opportunities to streamline workflows and minimize manual efforts.

• Create reports, dashboards, and operational metrics to provide visibility into readiness progress, implementation health, and operational performance.

⛳️ Requirements

• Candidates must already possess legal authorization to work in the U.S.; visa sponsorship, sponsorship assumption, and other immigration assistance are not available.

• Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.

• At least five (5) years of experience in operational excellence, operational readiness, implementation, technical operations, program coordination, or a related operational field.

• A minimum of three (3) years of experience collaborating cross-functionally with Product, Engineering, Integration, and business teams in a technology or SaaS environment, leading complex operational initiatives without direct authority.

• At least three (3) years of experience translating technical requirements, system dependencies, and integration considerations into scalable operational processes, readiness plans, and successful product launches, service enablement, or organizational change initiatives.

• A minimum of three (3) years of experience working in Agile or Kanban environments using Jira, Confluence, or similar work management platforms.

• Proven ability to evaluate operational impacts, assess organizational readiness, identify operational risks, and devise practical solutions.

• Experience in healthcare technology, payment integrity, or payer operations.

• Proven experience supporting technical implementations, system integrations, or SaaS product delivery.

• Familiarity with operational metrics, dashboard development, or executive reporting.

• Experience leveraging AI-enabled tools to enhance operational efficiency, documentation, reporting, or workflow automation.

• Lean, Six Sigma, Agile, Scrum, or related operational excellence certifications.

• Exceptional verbal and written communication skills, including the ability to convey technical concepts and operational recommendations to both technical and non-technical audiences.

• Strong stakeholder management, relationship-building, collaboration, and influence skills without direct authority.

• Experience facilitating cross-functional planning sessions, operational readiness reviews, or implementation planning activities.

• Demonstrated analytical and critical thinking abilities.

• Capacity to evaluate upstream and downstream operational impacts and develop scalable, sustainable solutions.

• Strong organizational and planning abilities; adept at managing multiple concurrent initiatives and competing priorities.

• High technical aptitude and ability to quickly learn new systems, tools, technologies, and business processes.

• Exceptional attention to detail and a commitment to maintaining operational quality.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holidays.

• Opportunities for professional development and training.

• Flexible work arrangements and a supportive work environment.