Senior Operations Engineer – EDI Developer, Kubernetes

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advanced technical and operational assistance to enterprise clients utilizing legacy Windows, Linux, and Kubernetes-based infrastructures.

• Conduct thorough root-cause analyses on intricate, multi-tier system defects.

• Address customer inquiries through email and phone communications.

• Facilitate online troubleshooting and investigative sessions within customer production environments.

• Gather and document problem specifics, logs, and diagnostic information.

• Recreate customer-reported issues in controlled test settings.

• Create custom utilities, workarounds, and solutions to address critical challenges and enhance product functionality.

• Implement defect resolutions and verify fixes using automated testing suites.

• Design, construct, and manage CI/CD pipelines utilizing Jenkins, GitLab CI, or Azure DevOps.

• Deploy, configure, and oversee containerized workloads on AWS EKS, including Helm charts, namespaces, pod autoscaling, and rolling deployments.

• Manage Windows Server and Linux infrastructures, encompassing patching, hardening, and performance optimization.

• Facilitate the migration of relevant workloads to Kubernetes.

• Monitor production health, performance, and capacity using CloudWatch, Prometheus/Grafana, or Datadog.

• Collaborate with Product and Development teams for performance analysis, functional testing, and release validation.

• Partner with Product Implementation and Development teams on complex challenges and product deliveries.

• Work collaboratively with distributed Product Operations personnel in a virtual environment.

• Offer mentorship and technical direction on legacy administration, containerization, automation, and deployment pipelines.

• Ensure a consistent, responsive, and technically proficient customer experience.

• Fulfill annual performance review and goal-setting responsibilities along with special projects as assigned.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.

• Experience in product support or implementation within the healthcare sector.

• 5 years of experience in reading and writing relational database queries using T-SQL or ANSI-SQL.

• 5 years of practical experience in developing or supporting applications in one or more of the following: COM, VB, Jscript, Java, Perl, C#, or VB.Net.

• 5 years of experience working with EDI and EDI systems.

• Knowledge of HIPAA regulations and Enrollment Management in the Healthcare domain.

• 5 years of experience with HTML/XML.

• 5 years of experience with coding, including debugging and defect analysis.

• At least 2 years of hands-on experience with Kubernetes and AWS.

• Proficient in analyzing complex issues, interpreting data, and making informed decisions.

• Committed to maintaining accuracy and precision in assigned tasks.

• Skilled at identifying issues, evaluating options, and implementing effective solutions.

• Ability to rapidly learn new technologies, processes, and tools.

• Capable of clearly understanding and conveying technical concepts.

• Ability to thrive under pressure and manage multiple priorities effectively.

• Secure and dedicated workspace.

• High-speed internet access/connectivity along with office setup and maintenance.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life insurance coverage.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays each year.

• 17-27 days of Paid Time Off (PTO) annually, based on specific level and length of service.

• Dedicated, secure workspace.

• High-speed internet access/connectivity along with office setup and maintenance.