Senior Operations Coordinator – Post/Pay

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate modifications and coordinate ongoing tasks related to change requests and business needs.

• Participate in the Coordination of Benefits and Recovery (COB&R) Change Control Board (CCB).

• Monitor the operational effects of initiatives such as the Medicare Secondary Payer Recovery Portal (MSPRP).

• Work in collaboration with the Medicare Secondary Payer Integration Contractor (MSPIC) and Medicare Secondary Payer Systems Contractor (MSPSC).

• Identify opportunities to optimize the use of current systems and incorporate system changes into procedures.

• Act as the primary point of contact for MSPIC and MSPSC coordination.

• Create communication strategies, mentor leaders through transitions, and maintain change-tracking systems.

• Ensure that change initiatives align with business needs, deadlines, and budgets.

• Conduct research and analysis, communicate impacts, and facilitate mitigation strategies.

• Prepare executive summaries and presentations based on management reports.

• Employ project management methodologies, tools, and lifecycle principles.

• Assess alternative solutions and resolve program-related issues.

• Establish standardized processes for managing change requests.

• Oversee the submission, review, prioritization, approval, and documentation of changes.

• Integrate change management with release, configuration, asset, incident, problem, training, SOP, QA, and reporting functions.

• Develop targeted change management strategies encompassing communication, outreach, training, SOP, QA, implementation, and resistance management.

• Identify resistance and performance gaps, and coordinate corrective measures with IT and QA.

• Incorporate change management into project plans while contributing to work plan schedules and milestones.

• Facilitate internal change review meetings and engage in COB&R CCB meetings.

• Generate change management deliverables that align with program methodologies.

• Assess audience-specific impacts and collaborate with training, outreach, and operations.

• Mentor senior leaders on their responsibilities regarding change sponsorship.

• Uphold confidentiality, data integrity, and security while adhering to contractual and business standards.

⛳️ Requirements

• Must be able to obtain and maintain necessary government clearance to access facilities and systems.

• Proficient in computer skills, particularly with Microsoft Office (Word, Excel, Access, Outlook, etc.).

• Exceptional verbal and written communication abilities.

• Capable of delivering a customer service-oriented approach.

• Ability to maintain confidentiality of sensitive information.

• Strong organizational skills with the capacity to manage multiple projects and priorities.

• Highly organized, detail-oriented, and self-driven.

• Ability to effectively work both independently and as part of a team.

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or 18 months of related experience and/or training; or a combination of education and experience.

• Must meet physical requirements, including frequent lifting of up to 10 pounds and occasional lifting of up to 25 pounds.

🏝️ Benefits

• Medical

• Dental

• Vision

• Company Life Insurance

• Short-Term and Long-Term Disability Insurance

• 401(K) Immediate Vesting

• Professional Development Assistance

• Legal Aid Assistance Program

• Family Planning / Fertility Assistance

• Personal Time Off

• Observance of Federal Holidays

• Employee Assistance Program (EAP)

• Training and Development Opportunities