Senior Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee fee rejections from identification to resolution, ensuring thorough research, follow-up, collection tracking, and documentation of outcomes.

• Accurately and promptly process advisory fee refunds, validating supporting information and coordinating with internal partners.

• Conduct reconciliations, investigate discrepancies, and assist in resolving outstanding reconciling items.

• Prepare and finalize accounts receivable uploads, ensuring data completeness and accuracy.

• Assist with referral billing submissions and miscellaneous billing tasks, including issue resolution and ongoing operational activities.

• Provide cross-coverage for one-off fee submissions across custodians, adhering to billing controls and documentation requirements.

• Act as a team resource and subject matter expert for billing processes, addressing questions and resolving issues.

• Support dashboards and reporting through data validation, exception follow-up, and regular operational reporting.

• Ensure business continuity and operational coverage through cross-training, procedure maintenance, and backup support.

• Complete additional projects and activities as required.

⛳️ Requirements

• High school diploma or equivalent is required; post-secondary education is preferred.

• Minimum of five years of experience in financial services is required, ideally in an RIA or broker-dealer setting.

• Familiarity with portfolio accounting or management systems, preferably Orion, and CRM systems such as Salesforce.

• Experience with Orion billing is preferred.

• Proficiency in Microsoft Office is necessary.

• Advanced Excel skills are required.

• Possession of securities and/or insurance licenses is a plus.

• Excellent verbal and written communication skills are essential.

• Ability to work independently as well as collaboratively within a team environment.

• Strong analytical, problem-solving, and attention-to-detail abilities are required.

• Capacity to adapt to evolving processes and procedures while integrating new requirements into standard workflows.

• Proven ability to effectively leverage AI tools and technologies in daily work tasks.

• Understanding of how to formulate effective prompts, assess AI-generated content for accuracy and appropriateness, and incorporate AI tools to enhance productivity while upholding quality standards.

• Willingness to learn new AI applications and familiarize oneself with their appropriate use cases and limitations.

• Commitment to ongoing learning and adaptation to new AI tools and methodologies as AI technology advances.

• Ability to stand or sit for extended periods, file documents in high or low cabinets, use the telephone, and operate computer systems.

🏝️ Benefits

• Training and professional development opportunities.

• Medical, dental, and vision coverage for full-time employees and their families.

• Health Savings Account (HSA) with employer contribution.

• Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.

• Life and AD&D insurance with both employer-paid and voluntary options.

• Employer-paid short-term and long-term disability, as well as workers compensation.

• 401k plan with matching contributions and profit sharing.

• Access to wellness programs and resources.

• Voluntary benefits, including pet insurance.

• 18 days of paid time off (PTO), accrued annually (25 PTO days after four years of service).

• 12 paid holidays each year (10 pre-determined and 2 floating days).

• Paid parental leave and paid caregiver leave.

• Reimbursement for tuition, licensing, and other credentials after meeting service requirements.