Senior Onboarding Manager, Ordering

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Oversee enterprise onboarding projects from inception to completion, including kickoff, technical discovery, scoping, menu development, integration testing, staged rollout, go-live, and hypercare.

• Take responsibility for project plans, timelines, dependencies, risks, governance, and communication with stakeholders.

• Act as the main onboarding partner for clients, guiding them through complex implementation choices.

• Direct digital menu and channel implementations for first-party ordering experiences and third-party marketplaces like Uber Eats, DoorDash, and Grubhub.

• Manage POS integrations, menu/catalog mapping, channel parity, and associated technical dependencies.

• Collaborate with Product and Engineering teams, sharing implementation insights and product dependencies.

• Recognize onboarding challenges and create repeatable playbooks, processes, documentation, and operational practices.

• Utilize AI tools to enhance project planning, evaluate onboarding metrics and timelines, and simplify status reporting and documentation.

• Provide mentorship to the wider ordering onboarding team and act as a senior subject-matter expert.

• Contribute to the growth of the Ordering onboarding function while taking on greater leadership roles.

⛳️ Requirements

• Minimum of 3-5+ years of experience in SaaS onboarding; relevant experience may include implementation, project management, technical consulting, or similar customer-facing roles.

• Familiarity with Quick Service Restaurant (QSR) technology, such as digital ordering, menu/catalog mapping, POS integrations, or first- and third-party ordering channels, is highly advantageous.

• Strong preference for experience in restaurant technology, restaurant operations, POS systems, delivery platforms, or franchise settings.

• Technical proficiency with SaaS platforms and their integrations.

• Proven ability to independently manage complex enterprise implementations and migrations, particularly for multi-location clients.

• Exceptional project management capabilities, encompassing scoping, timeline management, risk assessment, governance, and communication of status to executives.

• Competence in structuring and resolving ambiguous problems independently.

• Outstanding customer-facing communication skills with the ability to convert intricate technical issues into clear, actionable recommendations.

• Capacity to balance competing customer demands, technical dependencies, internal priorities, and timelines.

• A mindset oriented towards continuous improvement.

• Must be legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Eligibility for bonuses.

• Additional compensation may include commission and/or equity, as applicable.

• Flexible remote work options.

• Commitment to equal employment opportunities.

• Reasonable accommodations available for individuals with disabilities.