Onboarding Specialist, EMEA

This is a fully remote position, open to applicants in Poland, +5 more countries.

📋 Description

• Oversee comprehensive client onboarding and implementation processes throughout the EMEA region.

• Assist in the development of onboarding plans, project timelines, and implementation schedules.

• Collaborate with Operations, Payroll, HR, Technology, Finance, and Customer Success teams.

• Monitor project progress and milestones, escalating any risks or delays to the Onboarding Lead.

• Establish and confirm client, employee, payroll, and entity data within internal systems.

• Examine onboarding documentation and facilitate data collection, validation, and migration.

• Detect and address any discrepancies in data or system configurations.

• Prepare and document the transition of clients from implementation to operational delivery teams.

• Ensure that configurations, documentation, and implementation tasks are finalized prior to the transition to Business As Usual (BAU).

• Assist with client communications, manage expectations, and address onboarding inquiries.

• Maintain comprehensive onboarding records, project trackers, and status reports.

• Identify and enhance onboarding workflows, tools, documentation, and overall client experience.

• Contribute to operational efficiency, data integrity, service delivery, and minimize onboarding errors or rework.

⛳️ Requirements

• Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related discipline.

• 2–4 years of relevant experience in client onboarding, implementation coordination, project support, customer success, or service delivery within a business services context.

• Proven experience in coordinating multiple onboarding or implementation activities simultaneously.

• Strong organizational, coordination, and time-management abilities, with meticulous attention to detail.

• Capability to collaborate effectively with cross-functional teams in a dynamic environment.

• Excellent communication and stakeholder management skills.

• Strong analytical, problem-solving, and follow-up capabilities.

• Proficient in Microsoft Excel, PowerPoint, and project management, CRM, or service delivery tools.

• Ability to juggle competing priorities and work independently while appropriately escalating issues as needed.

• Experience in supporting client onboarding within Payroll, HR Services, Employer of Record (EOR), Professional Services, Global Mobility, or Entity Management.

• Familiarity with CRM, HRIS, payroll, or service delivery platforms.

• Experience working with clients or teams across various countries and time zones.

• Understanding of onboarding workflows, implementation processes, and service delivery best practices.

• Experience in a multinational or global business setting.

• Familiarity with process improvement initiatives and standardized operating procedures.

🏝️ Benefits

• Opportunity for all employees to become partners and share in profits.

• Flexible fully remote work options, with hybrid arrangements available in certain countries.

• Autonomy to make decisions, emphasizing results over hours worked.

• Diverse, global, and supportive team environment.

• Sustainable long-term growth opportunities.

• International career advancement possibilities.

• Monthly financial transparency and open communication practices.

• Collaborative cross-border working atmosphere.