Senior OBT Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of post-launch success for a portfolio of TMC partners and corporate clients.

• Collaborate with the Implementation Manager from the moment of contract signing through to the launch phase.

• Manage the commercial and relationship aspects while Implementation focuses on configuration, agent training, and the initial booking.

• Develop migration plans and activation milestones for corporate accounts.

• Ensure that TMCs and corporate clients adhere to their migration milestones.

• Facilitate the transition from Implementation to ongoing success management.

• Oversee TMC performance by tracking trips booked, lodging linked to Engine content, agent and traveler adoption, account migration speed, and support requests.

• Identify potential risks and take proactive measures before they escalate.

• Lead Quarterly Business Reviews (QBRs) for strategic TMCs and conduct health check-ins with smaller agencies.

• Establish the plan for the upcoming quarter with each partner.

• Act as the primary escalation point for TMC issues post-launch.

• Coordinate with Implementation, Support, and Product teams to ensure timely resolutions.

• Discover expansion opportunities and collaborate with Business Development for co-selling initiatives.

• Convey TMC and agent insights to the Product and Implementation teams.

⛳️ Requirements

• Over 8 years of experience in partner success, customer success, or strategic account management.

• Preferably experienced in corporate travel, TMC or booking-tool products, or B2B SaaS.

• Proven track record in managing B2B relationships with quantifiable revenue or GBV results.

• Experience working alongside implementation or technical teams without directly managing implementation.

• Strong data-driven mindset and the capacity to utilize metrics for problem diagnosis.

• Excellent written, verbal, and asynchronous communication abilities.

• Capability to clearly summarize complex partner situations for a Vice President.

• Ability to independently structure work tasks.

• Preferred: previous experience at, or selling to, a TMC.

• Preferred: knowledge of corporate booking tools, GDS content, or hotel distribution systems.

• Preferred: experience with health scoring models, QBR frameworks, or partner onboarding playbooks.

• Preferred: familiarity with commission, override, or GBV-based commercial models.

🏝️ Benefits

• Competitive base salary reflecting the role and experience.

• Equity ownership for all employees.

• Eligibility for bonuses or commissions for certain positions.

• Comprehensive benefits package available through engine.com/culture.

• Hybrid-hub model with options for fully remote work depending on the position.

• A supportive work environment and resources aimed at fostering success.