Associate Vice President – Strategic Accounts, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of large-scale health system accounts.

• Develop and maintain structured tracking systems and regular review processes to monitor account performance, foster continuous growth, and align with clients' long-term strategic objectives.

• Lead, mentor, and synchronize a multidisciplinary client success team.

• Provide the team with strategic guidance, operational tools, and technical resources necessary to fulfill deliverables and surpass client expectations.

• Act as the principal executive-level liaison between client leadership and internal operations.

• Cultivate partnerships to ensure successful launch, expansion, and retention of ambulatory and home infusion services.

• Collaborate with clients to design, implement, and enhance ambulatory infusion programs.

• Evaluate workflows, pinpoint operational bottlenecks, and introduce scalable solutions.

• Offer subject matter expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain management, cleanroom/compounding operations, and infusion revenue cycle management.

• Provide both on-site and remote support for complex infusion projects.

• Supervise daily project execution, planning, resource allocation, and timely completion of objectives.

• Address clinical and operational challenges and propose alternative strategies.

• Align client business objectives with operational realities and regulatory compliance.

• Formulate internal strategy and engage in key client executive discussions.

• Develop standard policies, procedures, organizational reporting structures, and implementation playbooks.

• Contribute to the ongoing enhancement of CarepathRx's infusion consulting capabilities.

⛳️ Requirements

• A High School Diploma or GED is required.

• A Master's degree in Business Administration, Healthcare Administration, Pharmacy, or a related discipline is preferred.

• Over 10 years of progressive experience in healthcare, with significant expertise in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services.

• At least 5 years of leadership experience overseeing teams, strategic initiatives, or enterprise-level client relationships.

• Proven expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth.

• Experience managing extensive, complex health system or strategic client relationships and collaborating with executive-level stakeholders.

• Strong comprehension of the clinical, operational, and financial factors that drive infusion services.

• Demonstrated ability to spot business opportunities and convert strategy into measurable operational and financial outcomes.

• Experience leading intricate, cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership.

• Strong executive presence with exceptional communication, presentation, negotiation, and relationship management skills.

• Proven ability to analyze performance data, recognize trends and operational gaps, and develop actionable recommendations.

• Ability to navigate complex client environments, influence without direct authority, and manage multiple strategic priorities.

• Experience in developing and mentoring high-performing teams.

• Willingness to travel as necessary to support health system partners and business priorities, up to 25% of the time.

• If working remotely, a cable broadband or fiber optic internet connection is required, with a minimum speed of 10Mbps download and 5Mbps upload.

🏝️ Benefits

• Eligibility for annual bonus.

• Eligibility for long-term incentive plan.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement.

• Minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Requirement for home workers to have a cable broadband or fiber optic internet connection with minimum speeds of 10Mbps download and 5Mbps upload.