Lead D365 CRM Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume functional ownership of the Microsoft Dynamics 365 platform.

• Ensure effective collaboration of requirements, processes, and data across all areas.

• Drive the strategic growth, functional design, and implementation support of the CRM ecosystem.

• Provide functional direction to the requirements team.

• Oversee the overall functional design of the CRM system.

• Guarantee seamless integration of Dynamics 365 Sales, Customer Insights, and tailored system areas.

• Analyze and prioritize requirements from various business units, converting them into solutions, user stories, and optimized end-to-end processes.

• Establish functional requirements for the data model and business processes in collaboration with the Tech Lead and stakeholders.

• Make functional decisions amid conflicting priorities, set quality standards, and grant functional approval for requirements and concepts.

• Provide functional leadership to the requirements team, enhancing its expertise, methodologies, and standards.

• Monitor new features, releases, and advancements within the Microsoft ecosystem and develop initiatives for the CRM platform.

⛳️ Requirements

• Minimum of 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or a similar role within the Microsoft Dynamics 365 Customer Engagement environment.

• Ideally, experience in consulting or implementation projects.

• Strong proficiency in Microsoft Dynamics 365 Sales.

• Preferably, experience with Dynamics 365 Customer Insights.

• Comprehensive understanding of the standard functionalities of the Microsoft Dynamics 365 platform.

• Experience in analyzing, modeling, and optimizing business processes.

• Proven ability to articulate precise requirements, user stories, and acceptance criteria.

• Solid understanding of Microsoft Power Platform, Dataverse, and integration architectures.

• Ability to functionally assess configurations, customizations, and bespoke developments.

• Experience in conducting workshops and collaborating with business units, stakeholders, and key users.

• Proven track record in the functional development of colleagues and establishing methodologies, standards, and capabilities in requirements management.

• Proficient in German at a minimum C1 level.

• Proficient in English at a minimum B2 level.

• Confident in utilizing AI-supported working methods.

• Good understanding of D365 licensing models and their implications on functionality and costs.

• Knowledge of Microsoft Dynamics 365 Business Central and CRM and ERP processes is advantageous.

• Experience with migration projects or the replacement and consolidation of legacy system landscapes is a plus.

• Experience in providing functional leadership and collaborating with external implementation partners is desirable.

• Practical experience with agile methodologies and Azure DevOps is desirable.

• Microsoft certifications in the Dynamics or Power Platform domain, such as MB-210, PL-200, or PL-600, are preferred.

• Experience with Power BI and knowledge of the education, NGO, or social-impact sectors is a plus.

🏝️ Benefits

• 30 days of annual leave.

• Options for remote work.

• Sabbatical opportunities.

• Up to 180 days of working abroad.

• Vacation and workation options at our seminar centers in Berlin and Pommritz.

• Offers and discounts available through Corporate Benefits.

• Participation in company running events.

• Sports and relaxation programs provided by Voiio.

• JobRad bicycle leasing available.

• Corporate fitness through EGYM Wellpass.

• Yoga retreats offered.

• Access to dietary supplements.

• Ergonomic workplace equipment provided.

• Coaching and consulting services available.

• A wide array of training opportunities.

• Three professional development days offered.

• Individual professional and personal development support.

• Access to LinkedIn Learning.

• Team development programs in place.

• Leadership Management Program available.

• Microsoft 365 with Copilot provided.

• Excellent work-life balance.

• Paid time off to care for sick children.

• Family vacation options at our seminar centers.

• Paid special leave for caregiving of relatives.

• Digital childcare and tutoring services through Voiio.

• Annual celebrations to foster community.

• A mindful meeting culture promoted.

• Onboarding seminars and support from onboarding buddies.

• Open culture that encourages learning from mistakes and providing feedback.

• Autonomous working environment encouraged.

• Engaging work that has a social impact.

• Commitment to the common good, prioritizing sustainability.

• Participation in the Herzensprojekte by WBS GRUPPE donation campaign.