Senior Marketing Workflow Manager – Creative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee incoming requests for the Creative function.

• Ensure that briefs are comprehensive, well-defined, and associated with an authorized campaign, initiative, or program.

• Verify audience, messaging, deliverable lists, channel specifications, and required timelines before work enters the queue.

• Return incomplete requests to the requester instead of absorbing the gaps later in the process.

• Monitor work through the stages of concepting, design, copy, and production.

• Direct assets through brand, legal, and compliance reviews, ensuring approvals are finalized.

• Manage transitions to media, lifecycle, and digital teams for trafficking and deployment.

• Keep track of progress against timelines and escalate any blockers promptly.

• Maintain the work queue and prioritize the assigned body of work.

• Identify misaligned, duplicated, or low-priority requests and conflicts across campaign and ongoing work.

• Lead tradeoff discussions with GTM Strategy, Marketing Program Managers, and Creative leadership when demand surpasses capacity.

• Monitor capacity and utilization across design, copy, production, and agency partners.

• Provide insights into available bandwidth to guide resourcing and sequencing decisions.

• Relay timelines, expectations, and status updates to requesters and leadership.

• Highlight recurring bottlenecks and process inefficiencies, recommending improvements.

⛳️ Requirements

• Bachelor's degree in Marketing, Business, Communications, Project Management, or a related field, or equivalent work experience.

• Over 5 years of experience in workflow management, traffic management, project management, marketing operations, or a related area.

• Experience in managing creative production workflows, including review, approval, and asset delivery across various channels.

• Proficient in managing intake, prioritization, and throughput for a marketing, creative, or media function.

• Proven ability to establish and maintain timelines with multiple dependencies and fixed deadlines.

• Familiarity with a work management or workflow platform as the system of record, such as Workfront, Wrike, Asana, or Jira.

• Demonstrated capability to facilitate tradeoffs, renegotiate scope, and drive consensus without direct authority.

• Experience in tracking team capacity and utilization, translating this into resourcing recommendations.

• Strong attention to detail with the ability to manage a high volume of concurrent tasks.

• Excellent verbal and written communication skills with stakeholders at all levels.

• Ability to identify risks and blockers early and escalate with a proposed solution.

• Comfortable working in a fast-paced environment with seasonal demand peaks.

🏝️ Benefits

• Competitive pay.

• Medical and prescription drug coverage for qualifying associates and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Continuous learning opportunities.

• Support for life both in and outside of work.