Senior Manager, USPS Programs

This is a fully remote position, open to applicants in Arizona, +25 more states.

📋 Description

• Serve as the liaison for USPS, acting as the subject-matter expert and a key internal contact.

• Oversee USPS regulations, requirements, and postal rate structures to ensure compliance while optimizing cost efficiency and delivery speed.

• Evaluate mail efficiency, delivery performance, and USPS trends to pinpoint areas for improvement and forecast regulatory changes.

• Create and maintain reports detailing mailing performance, cost efficiency, and compliance metrics.

• Present insights and recommendations to leadership and essential stakeholders.

• Monitor USPS promotions and assess their effects on Lob's customer base.

• Manage the complete process of USPS promotions, including interpreting guidelines, coordinating with Product and Sales execution, and ensuring customer compliance and participation.

• Collaborate with both internal and external logistics partners as well as USPS representatives to negotiate favorable rates and enhance mailing workflows.

• Act as Lob’s representative in MTAC and other USPS-related organizations.

• Impact postal policies, postage pricing structures, and service offerings.

• Convert industry changes into actionable recommendations that enhance efficiency, reduce costs, or develop customer offerings.

• Lead efforts to implement new USPS products, services, or technologies.

• Educate internal teams on USPS policies, technological advancements, and best practices.

⛳️ Requirements

• At least 7 years of experience in a USPS-related position within direct mail, logistics, or manufacturing sectors.

• Proficient understanding of USPS regulations, including mail preparation, entry, and rate structures.

• A Bachelor's degree in business, logistics, supply chain, or a related discipline is preferred; equivalent professional experience will be considered.

• Comprehensive knowledge of USPS rules, mail classification, and postal optimization strategies such as presort, commingling, and drop shipping.

• Familiarity with postal software like PostalOne! and Mail.dat, along with relevant logistics platforms.

• Excellent verbal and written communication skills.

• Proven ability to collaborate effectively with cross-functional teams and external partners.

• Strong strategic thinking skills and the ability to solve complex mailing challenges.

• Demonstrated history of developing innovative solutions.

• Exceptional organizational skills with the capability to manage multiple projects and deadlines while maintaining attention to detail.

• Active participation in industry associations such as MTAC, NAPM, or PostCom is a plus.

• Experience coordinating production across multiple facilities.

• Background in the postal industry.

🏝️ Benefits

• RSUs/equity.

• Remote working opportunities.

• Chance to take on a strategic role in a rapidly growing direct mail company.

• Collaboration with cross-functional teams and high-profile clients.

• A dynamic, innovative, fun-inspired, and intellectually stimulating environment.

• An equal opportunity workplace that values diversity.