Senior Manager, Trader Onboarding – Identity Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the comprehensive strategy, performance, regulatory compliance, and user conversion for trader onboarding and identity operations.

• Oversee the complete trader identity onboarding process, including sanctions screening, identity verification, CIP, KYC, and EDD.

• Directly manage and nurture a specialized Identity Operations team.

• Recruit, hire, train, and develop team members effectively.

• Lead performance management, conduct QA reviews, hold one-on-ones, provide coaching, and support career development.

• Plan workforce and staffing requirements, establish objectives, set KPIs, and monitor performance metrics.

• Assess fraud risk systems, policies, and procedures to pinpoint vulnerabilities and reduce platform abuse.

• Improve KYC/CIP capabilities and verification logic throughout the trader lifecycle.

• Analyze identity alerts, identity fraud data, and transactional signals to detect emerging risks and systemic weaknesses.

• Ensure adherence to AML/KYC, CIP, and OFAC sanctions regulations.

• Collaborate with Legal, Compliance, Product, Engineering, Trader Research & Analytics, and external payment processors/issuers.

• Propel process enhancements, optimize verification workflows, and address complex fraud challenges.

• Supervise verification execution across Registration, Second Purchase, Payout Readiness, and Regulated Entity Onboarding.

⛳️ Requirements

• A minimum of 7 years of progressive leadership experience in fintech, proprietary trading, digital brokerage, or regulated financial services operations.

• Extensive hands-on knowledge in Identity Operations, IDV, CIP, KYC/AML, and Sanctions frameworks.

• At least 3 years of direct experience in hiring, building, and managing teams within high-volume, regulated operational settings.

• Proven experience in evaluating fraud risk systems and analyzing intricate fraud data to identify trends.

• Experience in enhancing organizational KYC and identity detection capabilities.

• Comprehensive understanding of AML/BSA regulations and OFAC sanctions frameworks.

• Proven ability to work collaboratively with Product & Engineering, Trader Research & Analytics, Legal Counsel, and external payment processors/issuers.

• Expertise in capacity planning, operational KPIs, QA reviews, technology budgets, and workforce forecasting.

• Excellent written and verbal communication skills.

• A track record of motivating distributed teams asynchronously and successfully navigating fast-paced, high-growth startup environments.

🏝️ Benefits

• Seven Company-paid Holidays.

• Generous Family Leave.

• Paid time off is front-loaded.

• Competitive 401(k) matching.

• Health, dental, and vision insurance for full-time employees.

• Bonus for taking 5 consecutive vacation days.

• Food and groceries budget.

• Contributions towards health and wellness.

• Fully remote to hybrid working environment.