Senior Manager, SAP Transformation – P2S Field Service Management & Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the design, development, and execution of enterprise Field Service Management processes and capabilities as part of the SAP S/4HANA Plan to Sustain transformation.

• Develop and oversee project plans, timelines, deliverables, and resources for the development, system integration, and deployment of Field Service Management processes.

• Define and standardize comprehensive Field Service Management processes, encompassing service requests, work orders, technician scheduling and dispatch, field service execution, service confirmation, and service order completion.

• Integrate Field Service Management processes with SAP S/4HANA and other enterprise applications related to service management, maintenance, inventory, procurement, finance, and customer service.

• Collaborate with RTX business units to identify operational needs, assess process variations, and implement standardized enterprise solutions.

• Work in partnership with Digital Technology, system integrators, and cross-functional process teams to establish functional requirements, integration points, and solution designs.

• Supervise solution development, configuration, integration testing, user acceptance testing, and readiness for deployment.

• Identify and address risks associated with process changes, system integrations, data dependencies, and operational transitions.

• Communicate project updates, decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders.

• Lead organizational change management initiatives to promote the adoption of standardized processes, technology solutions, and operational procedures.

• Enhance technician productivity, service execution efficiency, resource utilization, and operational visibility.

• Manage relationships with system integrators, technology providers, and implementation partners.

• Establish and track Field Service Management KPIs, such as response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency.

• Support enterprise governance, process documentation, and standardization of solutions.

• Mentor and cultivate team members across the Plan to Sustain organization.

⛳️ Requirements

• University Degree or equivalent experience, with a minimum of 14 years of relevant experience; or an Advanced Degree in a related field with at least 12 years of experience.

• At least 10 years of experience in Field Service Management, aftermarket operations, service delivery, ERP systems, or related business transformation initiatives.

• Proven expertise in leading large-scale ERP implementations and enterprise system integrations.

• Familiarity with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion.

• Experience working collaboratively across functions with Digital Technology and business operations to define requirements and deliver integrated enterprise solutions.

• Ability to effectively influence senior executives and stakeholders.

• Proficient in conflict resolution, stakeholder management, and performance management.

• U.S. citizenship is required; only U.S. citizens are authorized to access information under this program/contract.

• Willingness to travel up to 30% of the time.

• Preferred: expertise in implementing SAP S/4HANA Service Management, SAP Field Service Management, or similar enterprise Field Service Management solutions.

• Preferred: knowledge of SAP S/4HANA processes along with SAP Activate and Agile delivery methodologies.

• Preferred: experience in Aerospace and Defense aftermarket operations.

• Preferred: background in process harmonization, organizational change management, business readiness, and adoption activities.

• Preferred: familiarity with process governance, operational performance metrics, continuous improvement, system integrators, technology vendors, and distributed implementation teams.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.

• Birth, adoption, and parental leave benefits.

• Ovia Health, fertility, and family planning services.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, offering up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand for virtual doctor visits.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts second opinion program.

• Flexible work schedules.

• Employee Scholar Program.

• Paid time off and holidays.

• Annual short-term and/or long-term incentive compensation programs may be available; payments are not guaranteed.