Senior Manager, SAP Transformation – P2S Field Service Management & Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the design, development, and execution of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation.

• Develop and oversee project plans, timelines, deliverables, and resource allocation.

• Define and standardize comprehensive Field Service Management processes, including service requests, work orders, scheduling, dispatch, execution, confirmation, and completion.

• Integrate Field Service Management with SAP S/4HANA and other service management, maintenance, inventory, procurement, finance, and customer service applications.

• Collaborate with RTX business units to identify requirements, assess process variations, and establish standardized enterprise solutions.

• Work alongside Digital Technology, system integrators, and cross-functional process teams to outline requirements, integration points, and solution design.

• Supervise solution development, configuration, integration testing, user acceptance testing, and deployment readiness.

• Identify and mitigate risks associated with process changes, integrations, data dependencies, and operational transitions.

• Communicate updates, decisions, risks, and recommendations to vice presidents, senior leaders, and business stakeholders.

• Lead organizational change management and adoption initiatives.

• Enhance technician productivity, service execution efficiency, resource utilization, and operational visibility.

• Manage relationships with system integrators, technology providers, and implementation partners.

• Establish and monitor KPIs for Field Service Management, including response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency.

• Support enterprise governance, process documentation, and solution standardization efforts.

• Mentor and develop team members.

• Travel up to 30% as necessary.

⛳️ Requirements

• Bachelor's Degree or equivalent experience and a minimum of 14 years of relevant experience, or an Advanced Degree in a related field with a minimum of 12 years of experience.

• At least 10 years of experience in Field Service Management, aftermarket operations, service delivery, ERP systems, or similar business transformation initiatives.

• Proven expertise in leading large-scale ERP implementations and enterprise system integrations.

• Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion.

• Experience in cross-functional collaboration with Digital Technology and business operations to define requirements and deliver integrated enterprise solutions.

• Ability to effectively influence senior executives and stakeholders.

• Background in conflict resolution, stakeholder management, and performance management.

• U.S. citizenship is required; only U.S. citizens are authorized to access information under this program/contract.

• Willingness to travel up to 30%.

• Preferred: expertise in SAP S/4HANA Service Management, SAP Field Service Management, or similar enterprise Field Service Management solutions.

• Preferred: knowledge of SAP S/4HANA service order processing, service contracts, service execution, maintenance, and logistics.

• Preferred: familiarity with SAP Activate and Agile delivery methodologies.

• Preferred: experience in Aerospace and Defense aftermarket operations.

• Preferred: experience with field service scheduling, resource optimization, and digital service execution.

• Preferred: expertise in enterprise process harmonization, organizational change management, business readiness, and adoption.

• Preferred: experience in process governance, operational performance metrics, continuous improvement, and working with system integrators and technology vendors.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• 401(k) plan with employer matching funds and a separate employer retirement contribution.

• Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.

• Birth, adoption, and parental leave benefits.

• Ovia Health, fertility, and family planning support.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand virtual doctor visits.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts for second opinion services.

• Paid time off and holidays.

• Flexible work schedules.

• Flexible spending accounts.

• Employee Scholar Program.

• Potential for annual short-term and/or long-term incentive compensation programs (not guaranteed).