Client Delivery Manager, SAP NS2

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the main point of contact for SAP NS2 cloud clients.

• Lead comprehensive customer engagement from contract signing to renewal.

• Oversee customer onboarding, ongoing service delivery, and initiation of release and maintenance projects.

• Offer architectural guidance and governance coaching.

• Handle customer relationships and the initiation of renewals.

• Conduct quarterly business reviews and uphold balanced scorecards.

• Develop service and business plans that align with customer requirements and SAP NS2’s cloud strategy.

• Coordinate delivery lifecycles, encompassing scope, budget, milestones, releases, maintenance, and long-term account vision.

• Manage customer IT calendars and provide monthly service reports.

• Implement Enhanced Managed Services and Cloud Application Services.

• Formulate stabilization and recovery strategies for critical customer situations in collaboration with MCC and OCC teams.

• Identify and manage opportunities for commercial growth through cross-selling, upselling, renewals, and SLA management.

• Collaborate with sales, delivery units, cloud operations, Mission Control Center, and executive stakeholders.

⛳️ Requirements

• Must be a U.S. Person.

• NS2 does not provide visa sponsorship for this position.

• 6+ years of experience in managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.

• 5+ years of experience in SAP Basis and/or infrastructure operations or development.

• Practical expertise with SAP cloud solutions, including HEC and S/4HANA.

• Experience in delivering SAP Enterprise Cloud or on-premises solutions to enterprise clients.

• Knowledge of SAP cloud ERP offerings, including Cloud ERP Private / RISE with SAP, and SAP NS2 cloud operating models.

• Basic understanding of cloud and SAP operations, including networking, HA/DR, and integrations.

• SAP Basis experience and/or certification with a major hyperscaler such as AWS, Azure, or Google Cloud.

• Bachelor’s degree in a related discipline.

• Excellent communication skills tailored for both technical and executive audiences.

• Proficient in engagement management, relationship-building, and de-escalation.

• Capability to multitask across multiple engagements with a proactive, problem-solving approach.

• Strong leadership, organizational, and interpersonal abilities for cross-functional collaboration.

• Familiarity or certification in SAP IT operations standards, such as ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, or FRUN.

🏝️ Benefits

• Flexible working arrangements.

• Focus on health and well-being.

• Accessibility accommodations and special assistance for applicants with disabilities.

• Variable incentive opportunities, where applicable.

• Additional benefits are subject to relevant plans and policies.

• Eligibility for the SAP Employee Referral Program for permanent roles, according to policy.