Senior Manager, Sales Support – EMEA

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Oversee the EMEA Sales Support team at a regional level.

• Mentor, develop, and enhance team performance while fostering a culture of accountability, responsiveness, quality, and continuous improvement.

• Ensure a consistently high-quality Sales Support experience throughout EMEA, from purchase-order initiation to booking and execution.

• Develop simpler, more uniform processes for Partners, Sellers, and the Sales Support team.

• Enhance ownership, transitions, knowledge sharing, and self-service capabilities.

• Leverage data to pinpoint recurring challenges and areas for enhancement.

• Collaborate with Sales, Finance, Operations, Supply Chain, IT, and other departments to enhance the overall experience.

• Utilize automation and AI to minimize manual tasks, allowing the team to concentrate on higher-value activities.

• Scale successful practices across EMEA and additional regions.

• Convert business challenges into clear requirements and collaborate with technical teams to test, implement, and expand solutions.

• Stay engaged with operational tasks by coaching team members, assessing SLA performance, resolving critical customer issues, refining workflows, and experimenting with AI-enabled processes.

⛳️ Requirements

• More than 5 years of pertinent experience in Sales Support, Commercial Operations, Order Management, Customer Operations, Sales Operations, or a comparable field.

• At least 3 years of direct management experience, demonstrating success in coaching, developing, and enhancing team performance.

• Proven experience leading teams within complex, high-scale, or global commercial organizations.

• A history of enhancing operational processes and service performance.

• Experience in managing SLAs, quality metrics, backlogs, cycle times, and operational KPIs.

• Strong skills in process improvement and root-cause analysis.

• Practical understanding of AI, automation, agentic workflows, and contemporary digital tools.

• Familiarity with CRM, ERP, case management, workflow, or BI platforms.

• Strong analytical skills and the capacity to translate data into actionable insights.

• Excellent communication abilities and cross-functional leadership skills.

• Proficient in English.

🏝️ Benefits

• One hour per week of compensated exercise.

• Health insurance coverage.

• Generous pension scheme.

• A collaborative and inclusive work culture.

• A creative and safe work environment.

• A structured onboarding program.

• Opportunities for career advancement within the company.