Senior Manager, Qualified Success Architecture

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee a team of Success Architects dedicated to ensuring customers are successfully onboarded, adopted, and retained on Qualified.

• Report directly to the Director of Qualified Success Architecture.

• Collaborate with Product, Sales, Marketing, and Salesforce account teams.

• Recruit, onboard, and nurture Success Architects in alignment with the approved hiring strategy.

• Develop career trajectories, provide coaching for professional growth, and maintain top talent.

• Manage team operational processes, including capacity planning, account allocations, risk assessments, and renewal and expansion strategies.

• Directly handle 2 to 5 of the most critical accounts, including those at risk, large-scale, or complex in nature.

• Ensure the consistent application of the Qualified Implementation Framework while refining it based on insights gained.

• Assist strategic clients with architecture, data modeling, and implementation in collaboration with Enterprise Architects.

• Prepare and present executive-level Quarterly Business Reviews aligned with customer revenue objectives.

• Take ownership of adoption, health, and renewal results for the team’s portfolio of clients.

• Transform satisfied customers into advocates through case studies, testimonials, and speaking engagements with Marketing.

• Communicate customer health, renewal risks, and expansion possibilities to the Director.

• Suggest modifications to team structure, capacity, and resource allocation.

• Establish and maintain executive relationships within Salesforce and client organizations.

• Collaborate with Salesforce teams on shared clients, pipelines, and success stories.

• Incorporate customer feedback into product strategy discussions and actionable insights for the product roadmap.

⛳️ Requirements

• A minimum of 8 years of experience in Mid Market/Enterprise software.

• At least 1 year of experience in people management.

• A Bachelor’s Degree is mandatory.

• Proven track record in hiring, developing, and retaining high-performing individual contributors.

• Exceptional interpersonal, communication, persuasion, presentation, and writing abilities.

• Extensive working knowledge of Salesforce CRM.

• In-depth familiarity with Qualified.

• Proficient in marketing automation systems.

• Knowledgeable in web/scripting technologies, including HTML, CSS, JavaScript, and SaaS applications.

• Excellent problem-solving capabilities, with the ability to provide technical solutions for business needs.

• Must thrive in a fast-paced startup environment with diverse responsibilities.

• A strong passion for ensuring customer success with software solutions.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k) plan.

• Employee stock purchasing program.

• Incentive compensation may be available for specific roles.

• Equity opportunities may be available for certain positions.

• Reasonable accommodations provided during the application or recruitment process.