Senior Manager, Project Management Office

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, enhance, and expand ClearGov’s project management capabilities from the ground up.

• Recruit, build, and lead a high-achieving team of Project Managers and Implementation Managers.

• Create career development pathways, performance management systems, coaching frameworks, and onboarding programs.

• Promote accountability, a client-focused approach, and a culture of continuous improvement.

• Act as a hands-on player-coach in project execution and team growth.

• Establish the formal PMO governance framework, methodologies, and delivery playbooks for public sector projects.

• Create standardized project charters, implementation strategies, status updates, RAID logs, and change orders.

• Define and enhance workflows from intake through to project closure.

• Set KPIs and dashboards for project health, resource utilization, timely and budget-friendly delivery, and client satisfaction.

• Act as a senior escalation point for projects involving high-risk or high-visibility government clients.

• Collaborate with agency leadership, CFOs, procurement stakeholders, and other client representatives.

• Lead executive-level status updates and steering committee meetings.

• Influence and refine the PMO toolset.

• Ensure seamless data flow and reporting across CSM, Support, Sales, and Delivery systems.

• Manage KPIs such as backlog, at-risk reporting, projected go-live timelines, and budget versus actual costs.

• Collaborate with Sales, Customer Success, Product, and Engineering on client transitions and commitments.

• Provide insights into resource allocation models and hiring strategies as the organization scales towards $150M ARR.

• Contribute to pricing strategies, service packaging, SOW standardization, delivery capacity planning, and operational scalability initiatives.

⛳️ Requirements

• Over 7 years of experience in project/program management, including at least 3 years in PMO leadership or team management roles.

• Experience in SaaS, particularly within GovTech, public sector, or highly regulated environments.

• Proven success in building or expanding a PMO function from an informal stage to a structured and repeatable practice.

• A history of managing and developing a team of PMs/Implementation Managers, including hiring, coaching, and performance assessment.

• Direct experience with Salesforce, Rocketlane, ChurnZero or similar implementation/PS tools, and Gong or comparable call intelligence platforms.

• Experience handling client escalations at the executive level, particularly with government or public sector clients.

• Strong knowledge of Agile and traditional/Waterfall methodologies.

• A builder's mindset and comfort in creating structure and processes where none currently exist.

• Exceptional executive presence.

• Strong financial and operational insight, including utilization, margin, resourcing, and forecasting.

• Ability to de-escalate challenging client situations.

• A data-driven mindset with the ability to translate metrics into actionable plans.

• A passion for public sector and mission-driven work.

• Ability to thrive in a player-coach role.

• Preferred: PMP, PgMP, or equivalent certification.

• Preferred: Experience with public sector procurement processes, RFPs, and nuances of government contracting.

• Preferred: Previous experience in a company undergoing rapid growth or in a private equity-backed firm.

🏝️ Benefits

• Remote and flexible working environment.

• Medical, dental, and vision insurance.

• FSA, HSA, and/or Dependent Care FSA (US).

• Life + AD&D insurance, along with short-term and long-term disability insurance (US).

• Life + disability insurance (Canada).

• 401(k) (US) / RRSP (Canada) with a 3.5% match.

• 10 company holidays.

• 3 wellness days.

• Paid vacation time off.

• Sick and safe time off.

• Paid parental leave.

• Paid bereavement leave.

• Paid jury duty + civic service leave.

• Employee assistance program.

• 2 summer days + annual end-of-year "Dimming of the Lights."

• Employee referral bonus program.

• Competitive compensation and benefits.

• Opportunities for growth as we scale.